Quality Experience Reviewer - German

TP; Dublin; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Death in service

Annual leave 20 days + 10 bank holiday

Bonus (non contractual)

Job summary

Teleperformance in Dublin is hiring a Content Moderator for an onsite, full-time role. You will support quality reviews of client workflows, perform content moderation across topics, ID review, and escalate as needed. Training is 4 weeks on site in Dublin.

Candidates must have proven content moderation experience, right to work in Ireland, and pass criminal, credit and other checks. The position is office-based in Dublin with 40-hour weeks, shift times 7am–10pm, and permanent contract.

Qualifications

• Must have proven Content Moderator experience.
• Right to Work in Ireland.
• Criminal Record Check, Credit Check, and any other required checks.

Responsibilities

• Support quality review of Client workflows managed by Clients Special Ops/Global Risk Ops (GRO).
• Content Moderation across topics (violence, self-harm, theft, privacy, hate speech, phishing, etc.).
• ID Review and Authenticity/Access Flows; Escalations.

Skills

Content Moderation

Communication

Collaboration

Emotional Intelligence

Critical Thinking

Job description

Teleperformance certified as Great Place to Work for 5 years in a row! At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.

Due to our success, we have exciting opportunities in Dublin

• Location: Onsite Dublin city centre (no work at home option currently available)
• Shifts: Full Time, 40 hrs, Shifts starting anytime from 7am to 10pm Mon - Sun
• Training: 4 weeks on site in Dublin
• Contract: Permanent
• Right to Work
• Criminal Record Check
• Credit Check
• Any other associated checks
• Joining the team: Please note that this role is fully office based in Dublin.

**Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training**

Must be able to evidence previous Content Moderator Experience

Duties and responsibilities

You will be supporting the quality review of the Client workflows managed by the Clients Global

Operations team including but not limited to:

• a) Content Moderation - content includes the following topics unless otherwise mutually agreed:
• Organizing or credibly threatening violence
• Promoting self-harm
• Organizing theft, vandalism, fraud, poaching, or sale of restricted goods
• Misrepresentation, impersonation and privacy violations
• Hate speech, bullying
• Phishing, spam, and malware
• Others as mutually agreed in an SCN
• b) ID Review and Authenticity/Access Flows;
• c) Escalations.

The Services shall support the quality review of the following Client workflows managed by Clients Special

Ops/Global Risk Ops (GRO) focus on the following areas:

• HERO (viral/meme content)
• DOI (Dangerous Organization)

"High affinity and cultural context of political/social situation regarding the relevant market/region that will be supported by each ‘agent’ – which is critical to be aware of the cultural/regional differences for nuanced policy decisions to be applied in accordance with Clients abuse standard policies and training materials."

Values we look for you to have:

• Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
• Collaboration- You enjoy working with others and you like working as a team player.
• Communication- You can speak and write clearly and in a confident manner.
• Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
• Open-Mindedness- You are able to open to different ways of thinking and new ideas.
• Critical Thinking- You are able to think logically when making decisions.
• Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
• Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

What you get from us -

• Death in service
• Annual leave 20days + 10 days bank holiday
• Bonus (non contractual and applicable for certain roles)

This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer.

[This role is not eligible for employment permit sponsorship. Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role.]