Quality Engineer — Reliability, Release & Escalation

Apple; Cork; On-site; EUR 90,000 - 120,000; Full time

Job summary

Apple's Information Systems and Technology (IS&T) organization is seeking an Engineering Enablement engineer on the Employee Engagement & Engineering (EEE) team. This role focuses on quality engineering across testing, production triage, and ensuring requirements translate into reliable development work.

You'll work under senior engineers to understand product behavior, triage issues, and help ship with predictable delivery.

Qualifications

• Experience in software engineering, quality engineering, or application operations as part of a team and knowledge of the SDLC and agile delivery.
• Experience with testing methodologies including manual testing, UAT, regression and exploratory testing, with strong troubleshooting skills.
• Clear written and verbal communication, ability to translate between technical and non-technical audiences, familiarity with issue tracking and documentation.

Responsibilities

• Drive quality engineering through internal testing, UAT, and production validation at ticket level.
• Be the first line of response for production issues, triage and escalate with clear context.
• Develop product knowledge to troubleshoot issues and communicate between users and engineers.
• Ensure requirements are translated into development tasks and keep delivery smooth.
• Collaborate with engineers on design, provide operational context and user perspective.
• Support sprint scaffolding, release windows, and timely delivery.
• Prepare internal testing cycles, sprint demos, and build notes for partners.
• Assist in release management and release notes preparation.
• Maintain documentation of processes, systems, and runbooks.
• Build relationships with internal partners to understand needs and advocate for user experience.

Job description

Apple's Information Systems and Technology (IS&T) organization is seeking an Engineering Enablement engineer on the Employee Engagement & Engineering (EEE) team. This role focuses on quality engineering across testing, production triage, and ensuring requirements translate into reliable development work.

You'll work under senior engineers to understand product behavior, triage issues, and help ship with predictable delivery.