Quality Engineer, Employee Experience Engineering

Apple; Cork; On-site; EUR 90,000 - 120,000; Full time

Job summary

Apple's Information Systems and Technology (IS&T) organization is seeking an Engineering Enablement engineer on the Employee Engagement & Engineering (EEE) team. This role focuses on quality engineering across testing, production triage, and ensuring requirements translate into reliable development work.

You'll work under senior engineers to understand product behavior, triage issues, and help ship with predictable delivery.

Qualifications

• Experience in software engineering, quality engineering, or application operations as part of a team and knowledge of the SDLC and agile delivery.
• Experience with testing methodologies including manual testing, UAT, regression and exploratory testing, with strong troubleshooting skills.
• Clear written and verbal communication, ability to translate between technical and non-technical audiences, familiarity with issue tracking and documentation.

Responsibilities

• Drive quality engineering through internal testing, UAT, and production validation at ticket level.
• Be the first line of response for production issues, triage and escalate with clear context.
• Develop product knowledge to troubleshoot issues and communicate between users and engineers.
• Ensure requirements are translated into development tasks and keep delivery smooth.
• Collaborate with engineers on design, provide operational context and user perspective.
• Support sprint scaffolding, release windows, and timely delivery.
• Prepare internal testing cycles, sprint demos, and build notes for partners.
• Assist in release management and release notes preparation.
• Maintain documentation of processes, systems, and runbooks.
• Build relationships with internal partners to understand needs and advocate for user experience.

Job description

Summary

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple's Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. Its central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless. Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here.

Employee Experience and Productivity (EEP) is part of IS&T and delivers some of the most widely used communication and productivity technology and services across Apple - from tools that enable collaboration to the support teams that keep Apple's workforce running. EEP also leads user experience design and research, and manages the systems behind Apple's original content studios. Within this team is Employee Engagement & Engineering, a small, global team that quickly delivers with long-term vision, building durable, reliable systems meant to last. Our focus is on crafting high-quality, user-centred experiences - delivering AI and system interoperability to make every interaction intuitive, seamless, and genuinely useful for the people who rely on our tools.

Description

As an Engineering Enablement engineer on the EEE team, you will take a holistic approach to supporting the quality and reliability of the applications we deliver - spanning quality assurance, troubleshooting, product understanding, and serving as the escalation point between users and the engineering team. You are the bridge between the people who use our applications and the engineers who build them.

Working under the guidance of senior engineers, you will develop a deep understanding of how our products work and how people use them. You will drive quality engineering through testing and validation, respond to production issues as the first line of triage, ensure business requirements are accurately captured for development, and help the team ship confidently by managing processes that keep delivery smooth and predictable.

Responsibilities

• Drive quality engineering through internal testing - PR review, user acceptance testing (UAT), and production validation at the individual ticket level
• Serve as the first line of response for production issues raised by users - triage, prioritise, and elevate to the engineering team with clear context
• Develop deep product knowledge to effectively troubleshoot issues and communicate between users and engineers
• Ensure business requirements are accurately translated and captured into development requirements
• Collaborate with engineers on solution design, providing operational context and user perspective
• Manage sprint scaffolding - scheduling sprints, coordinating release windows, and supporting timely delivery
• Prepare and manage internal testing cycles, sprint demos, and build notes for business partners
• Collaborate on release management and preparation of release notes
• Maintain documentation of technical processes, systems, and troubleshooting runbooks
• Build relationships with internal business partners to understand their needs and advocate for their experience

Minimum Qualifications

• Experience in software engineering, quality engineering, or application operations as part of a team and understanding of software development lifecycle and agile/sprint-based delivery processes
• Experience with testing methodologies - manual testing, UAT, regression, and exploratory testing and strong troubleshooting and diagnostic skills - able to investigate issues across application layers
• Clear written and verbal communication - able to translate between technical and non-technical audiences and familiarity with issue tracking, project management tools, and documentation practices
• B.S. or M.S. in Computer Science, Software Engineering, or equivalent experience

Preferred Qualifications

• Experience with Apple platforms (macOS, iOS) from a testing or operations perspective
• Familiarity with CI/CD pipelines and release management processes
• Experience with test automation frameworks (XCTest, XCUITest, or similar)
• Exposure to native application development in Swift or SwiftUI
• Experience in a customer-facing or support role that required escalation managementFamiliarity with Jira, Radar, or similar issue tracking systems for sprint and release managemen

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Role Number: 200670810-1418