QMS & Sales Support Coordinator – Market Access

Syntech Recruitment Ltd; Leinster; Hybrid; EUR 37,000 - 45,000; Full time

Benefits offered by this job

Hybrid working

Lunch provided on-site

Free on-site parking

Pension

25 days holiday

Job summary

Syntech Recruitment Ltd is seeking a QMS & Sales Support Coordinator to join our Essex-based team, working hybridly with on-site days and remote days. The role combines quality management, document control under ISO 17025, and day-to-day commercial support including quotes, invoicing and CRM management.

The successful candidate will be highly organised, comfortable supporting both quality and commercial activities, and will have experience in a regulated environment with strong IT skills

Qualifications

• Experience in a formal Quality Management System (QMS).
• Ability to follow and maintain procedures in a process‑based environment.
• Experience with quality documentation, compliance and/or auditing support.
• Strong organisational skills and customer-facing confidence.

Responsibilities

• Coordinate QMS activities and ISO 17025 document control on-site (Essex).
• Support quality, compliance and related activities across the wider group remotely.
• Prepare, maintain and control quality documentation, procedures and records.
• Assist with external audits (ISO 17025 and related standards) and internal quality improvement.
• Generate quotes and manage CRM/customer interactions; support basic finance tasks.

Skills

Organisational skills

Communication skills

Multitasking

Process-based working

Tools

HubSpot CRM

Excel

QuickBooks

Job description

QMS & Sales Support Coordinator – Market Access

Location: Essex – Hybrid

Salary: £35,000 per annum

Hours: Full-time, Monday – Friday (08:30–17:00, 30 min break)

On-site days: Wednesday, Thursday & Friday (Essex)

Remote days: Monday & Tuesday

Job Type: Permanent

We are recruiting for a QMS & Sales Support Coordinator to join a specialist testing, certification and compliance business based in Essex. The role will also remotely support a sister company elsewhere in the UK.

This is a varied position combining Quality Management System (QMS) coordination, ISO 17025 document control, compliance, and day‑to‑day commercial/admin support (quotes, invoicing, CRM, basic finance chasing).

The role would suit someone from a regulated, process‑driven environment (e.g. accredited lab, regulated manufacturing, medical devices, oil & gas, pressure equipment, ATEX/EMC, etc.) who is highly organised and comfortable supporting both quality and commercial activities.

What’s in it for you?

• £35,000 salary
• Permanent, full-time position
• Hybrid working: 3 days on‑site (Essex), 2 days from home
• 25 days holiday plus bank holidays
• Standard workplace pension
• Free on‑site parking
• Lunch provided on‑site
• Varied role covering quality, compliance and commercial/admin support
• Opportunity to work within a specialist testing and certification environment across a wider group of businesses
• Very limited travel to the sister site in the UK – likely rare/occasional only

Key Responsibilities

• Quality / QMS / Compliance (core focus)
• Maintain and support document control within the ISO 17025 Quality Management System on‑site in Essex
• Support and coordinate quality and compliance activities across the wider group remotely
• Prepare, maintain and control quality documentation, procedures and records
• Support and participate in external audits (ISO 17025 and related standards) alongside internal quality/technical leads
• Maintain documentation relating to UK Market Access compliance and accreditation schedules
• Ensure QMS processes are followed rigorously and consistently (strong “process‑based approach”)
• Support internal auditing and continuous improvement activities (training can be provided where needed)
• Commercial / Sales Support / Admin
• Generate and send quotes to customers, following defined internal processes
• Log and track opportunities, quotes and customer interactions in the CRM system
• Follow up quotes and enquiries, using appropriate sales/communication techniques
• Raise and process customer invoices (training will be provided – prior experience not required)
• Use system reporting to help identify and chase overdue payments (alongside finance)
• Support basic local finance and reporting processes as needed
• Assist with occasional business development activities (e.g. trade shows, marketing inputs, customer testimonials)
• Provide general admin and operational support to the small Essex office team (including cover when part‑time staff are not on site)
• Internal Coordination
• Coordinate and support the team based at the Essex site, helping ensure smooth day‑to‑day operations
• Work closely with stakeholders across both the Essex site and the remote sister site to ensure quality and commercial processes are aligned and followed
• Maintain accurate, up‑to‑date internal records, documentation and customer information across systems (QMS, CRM, QuickBooks, etc.)

What We’re Looking For

• Essential
• Previous experience working within a formal Quality Management System (QMS)
• Clear evidence of a process‑based way of working (used to following and maintaining procedures)
• Experience with quality documentation, compliance and/or auditing support
• Strong organisational skills; able to manage multiple tasks and priorities in a small, busy office
• Good communication skills and confidence dealing with customers and internal stakeholders
• Comfortable with basic IT systems (Office, Excel, CRM or similar) and updating records accurately
• Highly Desirable
• Experience with ISO 17025 and/or work in an accredited testing / laboratory environment
• OR experience with ISO 9001 within a regulated manufacturing / regulated environment,
• Any exposure to internal/external audits or audit preparation
• Experience in testing, inspection, certification, engineering or regulatory compliance environments
• Nice to Have (training can be given)
• Experience with customer quotes, sales support or internal sales coordination
• Experience using HubSpot or similar CRM
• Experience with QuickBooks or similar finance tools

Travel

Role is primarily based at the Essex site with hybrid working

Only very limited, occasional travel to another UK site may be required (e.g. potentially once a year or as business needs dictate)