Programme Operations Lead EMEA Global Accounts

Chubb Corporation; Cornelscourt; On-site; EUR 90,000 - 150,000; Full time

Job summary

Chubb Fire & Security Group in Ireland seeks a senior program leader to provide strategic oversight of the EMEA electronic security project portfolio, aligning with company objectives, customer requirements, and operational priorities. You will lead and govern a network of in-country Project Managers and delivery teams responsible for the execution of electronic security installation projects.

You will establish consistent project management frameworks, governance processes, and performance

Responsibilities

• Provide strategic oversight of the EMEA electronic security project portfolio, ensuring alignment with company objectives, customer requirements, and operational priorities.
• Lead and govern a network of in-country Project Managers and delivery teams responsible for the execution of electronic security installation projects.
• Establish and maintain consistent project management frameworks, standards, governance processes, and performance measures across the region.
• Drive accountability for delivery performance while enabling local teams to successfully manage project execution.
• Act as the senior escalation point for project delivery risks, issues, and customer concerns.
• Ensure all projects are delivered in accordance with contractual commitments, customer specifications, corporate standards, and agreed SLAs.
• Monitor project portfolio performance against key delivery metrics including schedule, quality, financial performance, safety, and customer satisfaction.
• Maintain strong relationships with strategic customers and key stakeholders throughout the region.
• Lead customer governance reviews and performance meetings.
• Ensure effective management and resolution of customer escalations.
• Operate as a key member of the Global Security Operations Centre (GSOC) leadership structure.
• Partner closely with Engineering teams to ensure technical standards, system designs, and security solutions are consistently applied across all projects.
• Collaborate with Administration functions to ensure accurate project controls, reporting, documentation, resource coordination, and financial governance.
• Work alongside QEHS teams to ensure all security project activities comply with company quality requirements, health and safety standards, environmental obligations, and regulatory requirements.
• Promote a culture of operational excellence, compliance, continuous improvement, and customer service throughout the project lifecycle.
• Develop and manage program performance dashboards, KPIs, scorecards, and SLA measurements across the EMEA portfolio.
• Monitor project status and portfolio health through regular reviews with country teams.
• Provide meaningful analysis of trends, risks, challenges, resource requirements, and opportunities for improvement.
• Prepare and present monthly, quarterly, and ad hoc executive summaries to the Executive Leadership Team.
• Deliver concise, data-driven reporting on portfolio performance, customer satisfaction, project delivery outcomes, financial health, and operational risks.
• Ensure compliance with company policies, customer requirements, security standards, and local regulatory obligations.
• Oversee project quality assurance programs and governance reviews.
• Monitor and mitigate delivery, operational, financial, and compliance risks across the region.
• Support audits, corrective action programs, and continuous improvement initiatives.
• Champion best practices in project delivery, safety, quality, and security operations.
• Monitor regional project budgets, forecasts, resource utilisation, and financial performance.
• Review financial risks, project variances, and recovery plans with country teams.
• Support strategic planning and resource allocation decisions across EMEA.
• Ensure efficient utilisation of internal and external resources to support business objectives.
• Each listing including the job title, location, brief description, and a link to a page with more details.

Job description

• Provide strategic oversight of the EMEA electronic security project portfolio, ensuring alignment with company objectives, customer requirements, and operational priorities.
• Lead and govern a network of in-country Project Managers and delivery teams responsible for the execution of electronic security installation projects.
• Establish and maintain consistent project management frameworks, standards, governance processes, and performance measures across the region.
• Drive accountability for delivery performance while enabling local teams to successfully manage project execution.
• Act as the senior escalation point for project delivery risks, issues, and customer concerns.

Customer & Contractual Performance

• Ensure all projects are delivered in accordance with contractual commitments, customer specifications, corporate standards, and agreed SLAs.
• Monitor project portfolio performance against key delivery metrics including schedule, quality, financial performance, safety, and customer satisfaction.
• Maintain strong relationships with strategic customers and key stakeholders throughout the region.
• Lead customer governance reviews and performance meetings.
• Ensure effective management and resolution of customer escalations.

Global Security Operations Centre (GSOC) Collaboration

• Operate as a key member of the Global Security Operations Centre (GSOC) leadership structure.
• Partner closely with Engineering teams to ensure technical standards, system designs, and security solutions are consistently applied across all projects.
• Collaborate with Administration functions to ensure accurate project controls, reporting, documentation, resource coordination, and financial governance.
• Work alongside QEHS teams to ensure all security project activities comply with company quality requirements, health and safety standards, environmental obligations, and regulatory requirements.
• Promote a culture of operational excellence, compliance, continuous improvement, and customer service throughout the project lifecycle.

Performance Management & Executive Reporting

• Develop and manage program performance dashboards, KPIs, scorecards, and SLA measurements across the EMEA portfolio.
• Monitor project status and portfolio health through regular reviews with country teams.
• Provide meaningful analysis of trends, risks, challenges, resource requirements, and opportunities for improvement.
• Prepare and present monthly, quarterly, and ad hoc executive summaries to the Executive Leadership Team.
• Deliver concise, data-driven reporting on portfolio performance, customer satisfaction, project delivery outcomes, financial health, and operational risks.

Quality, Compliance & Risk Management

• Ensure compliance with company policies, customer requirements, security standards, and local regulatory obligations.
• Oversee project quality assurance programs and governance reviews.
• Monitor and mitigate delivery, operational, financial, and compliance risks across the region.
• Support audits, corrective action programs, and continuous improvement initiatives.
• Champion best practices in project delivery, safety, quality, and security operations.
• Monitor regional project budgets, forecasts, resource utilisation, and financial performance.
• Review financial risks, project variances, and recovery plans with country teams.
• Support strategic planning and resource allocation decisions across EMEA.
• Ensure efficient utilisation of internal and external resources to support business objectives.

Each listing including the job title, location, brief
description, and a link to a page with more details.