Field Service Engineer - Production Print

Canon EMEA; Limerick; On-site; EUR 45,000 - 48,000; Full time

Benefits offered by this job

Company vehicle

Private medical insurance

Pension scheme

Paid leave

Cycle to work

Social events

Job summary

Canon EMEA is seeking a Field Service Technician for Production Print to service Canon devices in Ireland's Munster region. You will maintain, repair, and optimize inkjet and toner printers, ensuring peak performance and colour accuracy.

The role covers Limerick, Cork, Galway with occasional Leinster travel. It offers a competitive salary and progression as you contribute to installations and proactive customer support.

Qualifications

• The candidate has experience servicing toner, inkjet or wide format production printers.
• Strong operation, maintenance and troubleshooting skills for printers.
• Knowledge of colour management software is a plus.

Responsibilities

• Maintain, repair and optimize production print devices.
• Stay current with software updates and technical bulletins.
• Calibrate printers for colour accuracy and output quality.
• Contribute to major installations and projects with stakeholders.
• Provide proactive customer engagement and user training.
• Document activities in Canon guidelines and policies.

Skills

Printer maintenance

Troubleshooting

Customer service

Colour management

Tools

Adobe Colour

PrismaSync Tools

Job description

Job Description

Field Service Technician - Production Print

The role is required to service Canon Production Print customers in the Limerick, Cork and Galway areas.

The salary range for this role is from €45,498 to €48,026 plus in-role progression zones.

Are you passionate about printing technology and looking for a role where you can make a real impact? As a Production Print Field Service Engineer, you’ll be part of a dynamic team that services, maintains, and optimizes Canon’s cutting-edge mono and colour production print devices for our customers in Munster, Connaught and on occasion in the Leinster region. If you thrive in a fast-paced environment, enjoy problem-solving, and want to be part of an innovative and collaborative team, this is the perfect opportunity for you to elevate your career.

Responsibilities

• Maintain, Repair & Optimize Production Print Devices:
  • Perform maintenance and repairs on Inkjet/Toner production printers, ensuring all devices run smoothly.
  • Stay up to date on software updates and technical bulletins, keeping devices at peak performance.
  • Calibrate and profile printers for colour accuracy, optimizing output quality.
• Work on Major Installations and Projects:
  • Contribute to large installations, collaborating with key stakeholders to ensure success.
  • Ensure all work is executed to high standards, meeting customer expectations.
• Proactive Customer Engagement:
  • Demonstrate exceptional customer service, building strong relationships and offering proactive support.
  • Provide training to customers on product usage, maintenance, and advanced applications.
• Drive Continuous Improvement:
  • Identify opportunities for performance improvement and resolve issues independently.
  • Ensure all activities are accurately documented in line with Canon guidelines and policies.

Qualifications

• Experience: You have sector experience, servicing Toner, Inkjet or Wide Format production printers, or other related experience.
• Technical Skills: Proficiency in printer operation, maintenance, and troubleshooting. Experience with colour management software such as Adobe Colour or PrismaSync Tools is a plus.
• Problem Solving: Excellent communication and analytical skills, proficient in hardware and software troubleshooting, fault-finding, and device management.

The salary range for this Field Service Technician - Production Print role is from €45,498 to €48,026 plus in-role progression zones.

Comprehensive Benefits Package

• Company vehicle -EV or Hybrid
• Optional Life Assurance & Private Medical Insurance
• Optional Pension Scheme (DC scheme up to 8% personal and 12% company contribution)
• Generous Paid Leave: Up to 27 days holidays per year + Holiday Purchase options
• Paid Maternity/Paternity Leave
• Cycle to Work Scheme, Volunteer Days, and more!
• Summer Hours and Funded Social Events