Product Owner, Community

Salesforce, Inc.; Dublin; Hybrid; EUR 90,000 - 130,000; Full time

Job summary

Salesforce is seeking a Product Owner, Community, to lead the Trailblazer Community backlog and delivery roadmap from our Dublin office. You will connect stakeholder needs with delivery teams to translate strategy into Salesforce solutions and drive adoption.

You will own backlog and roadmap, lead discovery sessions with stakeholders, break epics into stories with acceptance criteria, and partner with QA and engineering to ensure successful delivery and change management.

Qualifications

• 6+ years as a Business Analyst or Consultant.
• 8+ years hands-on experience with Salesforce Sales Cloud, Service Cloud, and Account Engagement.
• Salesforce Admin Certification and leadership of large technology projects.

Responsibilities

• Own the product backlog, roadmap, and feature priorities for Trailblazer Community initiatives in Dublin.
• Lead discovery activities to validate objectives and shape clear requirements.
• Break down epics into user stories with acceptance criteria and manage backlog grooming and sprint planning.
• Collaborate with technical teams through design, integrations, data migrations, and user acceptance testing.

Skills

Salesforce experience

Business Analysis

Stakeholder Management

Agile Methodologies

Education

Salesforce Admin Certification

Bachelor's degree

Tools

JIRA

Copado

Gearset

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category Marketing & Communications Job Details

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place!

Agentforce is the future of AI, and you are the future of Salesforce.

The Experience As Product Owner, Community

You’ll lead the product backlog and delivery roadmap for the Trailblazer Community out of our Dublin office, partnering with business and technical stakeholders to turn strategy into working Salesforce solutions. You’ll be the connective tissue between stakeholder needs and delivery teams, shaping features that directly improve how Trailblazers experience the community.

What You’ll Actually Be Doing

Own the product backlog, roadmap, and feature priorities for Trailblazer Community initiatives, translating stakeholder goals into scalable Salesforce solutions.

Lead discovery — stakeholder interviews, workshops, and process reviews — to validate business objectives and shape clear, outcome-driven requirements.

Break down epics into user stories with clear acceptance criteria, and run backlog refinement, grooming, and sprint planning to keep delivery on track.

Partner with technical teams and QA through solution design, integrations, data migration, and user acceptance testing, then drive adoption and change management once features ship.

You’re Our Person

You’ve spent 6+ years as a Business Analyst or Consultant, with 8+ years working hands-on with Salesforce Sales Cloud, Service Cloud, and Account Engagement.

You hold a Salesforce Admin Certification and have 4+ years leading large technology or transformation projects spanning multiple workstreams, business process re‑engineering, integrations, and data migrations.

You’re skilled with agile tools (JIRA, Copado, Gearset, or similar) and comfortable facilitating discussions across large business and technical audiences.

Degree or equivalent relevant experience required.

Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Even Better If…

You’ve configured or administered the Salesforce platform directly, including Experience Cloud, Sales Cloud, or Service Cloud.

You hold multiple Salesforce certifications.

You’ve supported online communities, digital experience programs, or customer self‑service platforms.

You’ve worked across Product, Engineering, Operations, and Business teams, with a strong grasp of change management and adoption best practices.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.