Outbound Product Manager- Agentforce Service Cloud

Salesforce, Inc.; Dublin; Hybrid; EUR 90,000 - 130,000; Full time

Job summary

Salesforce is seeking an Adoption Program Manager to own the Agentforce adoption portfolio for Service Cloud, driving end-to-end deployment across lighthouse and scaled customers. You’ll coordinate with field teams, product, and partners to accelerate live deployments and build scalable playbooks.

The role requires 8+ years in technical product management, hands-on AI/LLM experience, and a proven ability to translate field signals into product actions. Travel ~25% is expected.

Qualifications

• 8+ years of technical product management, product operations, or deployment strategy in enterprise AI/SaaS.
• Engineering depth with ability to discuss architecture and blockers with engineers.
• Hands-on with AI/agent frameworks and enterprise deployments.
• Proven ability to manage portfolios, not just projects, at scale.

Responsibilities

• Run the Agentforce adoption program end-to-end at portfolio level.
• Set operating rhythm with product, FDE, CSM, and PS teams for initial customers.
• Capture field feedback and translate into product requirements within a week.
• Identify blockers and unblock deployment playbooks at scale.
• Maintain and improve the deployment playbook used by field ecosystems.
• Track adoption metrics and report progress to leadership.
• Communicate status clearly to executives and engineers.
• Bridge field insights with product leadership to drive action.

Skills

Technical PM

Portfolio management

AI/LLM experience

Cross-functional leadership

Growth mindset

Executive communication

Travel readiness

Tools

Salesforce

Job description

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Team

The Customer Engineering team is Salesforce's zero-to-one product hardening and incubation function for Agentforce Service Cloud and emerging Salesforce products - including ITSM and CCaaS. We embed senior engineers directly with a small portfolio of selected lighthouse customers - getting Agentforce Service capabilities live in production, fast, and fixing what we find at the product level. Every engagement produces two outputs: a working customer deployment and product improvements. Blockers are resolved in the codebase, not in bespoke workarounds. Field learnings feed directly into the Agentforce product roadmap. We sit where engineering sits.

The Role

Operator mentality required. Program brain essential. Growth hacker at heart. We are hiring an Adoption PM to own the Agentforce adoption program from zero to one thousand customers. You will not manage individual deployments - you will manage the entire portfolio. Your mission, every day, is a single question: how many customers are live, and what is standing between today and more? This is an outbound role in the product management sense: you are not working with scrum teams directly. You are working with customers, field teams, product, and partners to drive adoption at velocity. You translate what you see in the field into product requirements through the inbound product managers who build and deliver. You own the feedback loop that makes everything faster. In a startup this role is called a growth hacker. In product management it is a TPM. At Salesforce, it is the person who ensures the first 100 customers go live and that the playbook is sharp enough to take the next 900 without you in every room.

What You'll Do

• Run the program. Own the Agentforce adoption program for Service Cloud end-to-end - portfolio-level tracking, deployment velocity, blocker resolution, and go-live reporting across all lighthouse and scaled customers.
• Set the operating rhythm. Operate a high-touch, daily cadence with product, FDE, CSM, and PS teams for the first 100 customers; transition to a lighter-touch weekly/bi-weekly model as the program matures past 100.
• Close the feedback loop. Intake customer feedback from the field and close the loop with inbound product managers within a week. You are the fastest path from field signal to product action.
• Unblock at scale. Identify what is blocking FDE, CSM, PS, and partner teams from running the deployment playbook - and fix it. Enable, enable, enable.
• Own the playbook. Build and maintain the deployment playbook that the full Agentforce field ecosystem runs from. Own its accuracy and completeness.
• Track adoption. Carry the adoption metric. Know the number. Know the gap. Know the path.
• Communicate at every level. Summarise program status clearly for executive leadership and go deep with engineering when the problem demands it. You are comfortable in both rooms.
• Bridge field and product. Work closely with Agentforce product leadership to ensure that field-validated product requirements reach the right inbound PM with enough signal to act on.

What We're Looking For

• 8+ years of technical product management, product operations, or deployment strategy experience - with a track record of driving complex, cross-functional programs to outcome in enterprise AI, cloud, or SaaS.
• Engineering background or equivalent technical depth: you can get into the architecture of a problem, understand what is blocking a deployment, and have a credible conversation with the engineers fixing it.
• Deep familiarity with AI and agentic systems - not as a spectator. You have gone hands-on with LLMs, agent frameworks, or AI-powered products and understand how they fail in enterprise environments.
• Proven operator: you manage portfolios, not just projects. You can hold many customers in view simultaneously, spot systemic blockers, and move fast to resolve them.
• Growth hacker DNA - obsessed with the adoption number, creative about how to move it, relentless about what is in the way.
• Exceptional communicator: you can write a crisp exec summary and walk into a room with a VP of Product to make a product case - on the same day.
• Comfortable in ambiguity: this program is being built as it runs. You can create structure from noise and give teams clarity when there is none.
• Excited to travel ~25% of the time to be present with customers, field teams, and product stakeholders.

Nice to Have

• Experience at or alongside a hyperscaler (Google, AWS, Azure, Salesforce) running large-scale technical deployment or adoption programs.
• Familiarity with Salesforce platform: Agentforce, Service Cloud, FDE/PS go-to-market model.
• Background in voice technology, telephony infrastructure, or contact centre deployments.
• Prior outbound PM experience: packaging, partner enablement, or customer-facing product roles.
• Experience building and running deployment playbooks used by partner or field ecosystems at scale.

What Success Looks Like

• 100 Agentforce Service Cloud customers live in production within the first program cycle.
• Customer feedback closes to product action in under one week.
• FDE, CSM, PS, and partner teams are running a shared, validated deployment playbook - not reinventing it per customer.
• Adoption velocity increases quarter-on-quarter. The number moves.
• Program status is visible and trusted by executive leadership at all times.
• The program can scale past 100 customers with a lighter-touch model because the product, playbook, and commercial model are proven.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

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