Customer Success Manager

Salesforce, Inc.; Dublin; On-site; EUR 90,000 - 120,000; Full time

Job summary

Salesforce, Inc. in Ireland is seeking an experienced Success Manager to partner with customers, understand their goals, and accelerate business value from Salesforce across clouds.

You will build executive relationships, guide governance and organizational change, and translate needs into adoption plans that realize measurable outcomes.

The role requires strong consulting skills, C‑level influence, and fluency in a second European language (French preferred).

Qualifications

• 7-10 years of relevant industry expertise.
• In-depth knowledge of one or more lines of business (LoBs).
• Strong consulting skills with a proven track record as a Trusted Advisor.
• Ability to drive effective, influential conversations at the C‑level and handle objections.
• Fluency in a second European language required; French preferred.

Responsibilities

• Use Salesforce Success Methodology to understand goals and guide value realization.
• Develop knowledge of customers' Salesforce implementations and evangelize cloud capabilities.
• Advise on organizational strategy, governance, and change management.
• Demonstrate Salesforce product knowledge by linking features to business priorities.
• Identify risks and collaborate with account teams to mitigate them.
• Build executive relationships with IT and business leaders to strengthen partnerships.
• Network within accounts to drive adoption and expansion.
• Recommend additional Salesforce services when appropriate.

Skills

Trusted Advisor

C-level conversations

French language

Education

Bachelor's degree or equivalent experience

Job description

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Success Manager demonstrates deep business, industry, and product knowledge to partner with customers and guide them to accelerate business value and return from their investment with Salesforce. In this role, the Success Manager will specialize in one or more lines of business, a specific cloud or industry to speak the customer language and ensure customer value realization. They are aligned at the key partner levels, building and encouraging positive relationships to help customers progress on their digital journey. Success Managers work directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customer's needs. The ideal Success Manager will possess both a Cloud specialization and industry skills that enable them to speak the customer language.

Responsibilities

• Use our Customer Success Methodology to understand their goals, assess their capabilities, and provide recommendations to help them accelerate the achievement of their business and technology objectives
• Develop an understanding and knowledge of customers' Salesforce implementation and evangelize the capabilities of Salesforce across all of our Clouds
• Guide a customer on organizational strategy, governance and organizational change standard processes based on customer needs
• Demonstrate hands‑on Salesforce product knowledge by applying platform features and functions to customer business priorities and roadmap
• Proactively identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan
• Produce and implement a comprehensive adoption path showing the current state, target future state with a timeline, and an underlying enablement plan
• Deliver business value and innovation to a customer's business by understanding our customers' key business challenges and potential for growth
• Build and cultivate executive‑level relationships with the customer's IT and business executive leadership, sponsors, and decision‑makers to solidify our partnership and dedication to the customer business and IT sponsors and collaborators
• Work with the account team and Salesforce Executives, optimally network within accounts from the executive level down, to help customers work towards their goals
• When appropriate, recommend additional Salesforce services and advisory experts needed to drive success
• Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates

Required Qualifications

• Experienced professional with 7-10 years of relevant industry expertise
• In-depth knowledge in one or more lines of business (LoBs) - a specific cloud or industry
• Strong consulting skills and confirmed results working as a Trusted Advisor to drive business value for customers
• Ability to drive effective and influential conversations at the C-level; facilitate difficult discussions and be adept at handling objections
• Fluency in a second European language is required, with French preferred.

Preferred Qualifications

• Solid understanding of Salesforce product and platform features, capabilities, and best use
• Ability to articulate the importance and value of Governance to Business and IT executives
• A good understanding of enterprise architecture principles is strongly preferred
• Ability to quickly grasp and clearly explain technological and business concepts
• Serve as a trusted advisor, with a deep curiosity to understand your customers, their motivations and needs, and how to approach ensuring their success
• Degree or equivalent proven experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.