Product Manager — AI-Powered Support Experience
Stripe
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Benefits offered by this job
Job summary
Stripe is seeking a Product Manager for Support Experience in Dublin to lead the development of our user-facing AI agent, handling 100k+ conversations weekly. You will shape the product roadmap for Platform and Connect, collaborating with platform operators and Stripe support teams to solve real-world customer problems.
You will drive the enhancement of agent capabilities, prompts, tools, and evaluations, ensuring accurate resolutions and scalable support across AI and human-assisted workflows.
Qualifications
- 7+ years of product management experience.
- Experience leading cross-team initiatives from ideation through execution.
- Experience leading technical products or a background in computer science or a similar field.
- Strong written and verbal communication skills.
Responsibilities
- Develop the product strategy and roadmap for Support Technologies serving Platform and Connect use cases.
- Improve the capabilities and effectiveness of Stripe’s user-facing AI agent for Platform and Connect support experiences.
- Identify recurring support problems and translate them into reusable product, platform, and AI agent capabilities.
- Build, ship, and iterate on prompts, skills, tools, and evaluations for the AI agent to solve real-world user problems.
- Improve routing and resolution by leveraging account relationships, roles, permissions, and product configurations.
Skills
Job description
Stripe is seeking a Product Manager for Support Experience in Dublin to lead the development of our user-facing AI agent, handling 100k+ conversations weekly. You will shape the product roadmap for Platform and Connect, collaborating with platform operators and Stripe support teams to solve real-world customer problems.
You will drive the enhancement of agent capabilities, prompts, tools, and evaluations, ensuring accurate resolutions and scalable support across AI and human-assisted workflows.
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