Product Manager

JPMorgan Chase & Co.; Dublin; On-site; EUR 120,000 - 170,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Platform Product Manager to own the vision and multi-year roadmap for digital workflow platform capabilities, primarily ServiceNOW, in a regulated banking environment.

You will partner with engineering, design, data, and business stakeholders to deliver scalable, reusable services and APIs from discovery through delivery and optimization. Strong strategic thinking and execution across cross-functional teams are essential.

Qualifications

• Proven ability to define product strategy and multi-year roadmaps.
• Experience launching and scaling technology products or platform capabilities.
• Strong understanding of APIs, microservices, cloud technologies, data and integration patterns.
• Excellent stakeholder management and executive storytelling skills.

Responsibilities

• Define and drive a multi-year roadmap for enterprise identity platform capabilities and services.
• Translate strategic vision into clear product requirements, user stories, and prioritized backlogs.
• Lead discovery to understand customer and business needs and validate product direction.
• Prioritize work based on business value, customer impact, risk reduction, reuse, feasibility, and strategic alignment.
• Partner with engineering, architecture, design, and data teams to deliver scalable services and APIs.
• Establish platform standards, integration patterns, onboarding processes, and operating models.
• Minimize one-off solutions by designing reusable capabilities that scale across teams and journeys.
• Drive adoption of platform capabilities across channels and experiences and support enablement as needed.
• Partner with risk, compliance, legal, cybersecurity, and privacy stakeholders to meet regulatory requirements.
• Track and communicate KPIs and use insights to drive continuous improvement.
• Communicate priorities, trade-offs, risks, and progress to senior stakeholders and executive leadership.
• Where required construct detailed implementation plans.

Skills

Product management

Stakeholder management

Communication

Analytical skills

Problem solving

Regulatory awareness

Education

Bachelor’s degree

Tools

ServiceNOW

Job description

As a Platform Product Manager on the Digital Workflows (ServiceNOW) team, you define the vision, strategy, and multi-year roadmap for workflow platform capabilities and services.

You'll partner closely with engineering, architecture, design, data, and business stakeholders to deliver scalable, reusable solutions in a regulated environment. You own outcomes end-to-end—from discovery and prioritization through delivery, adoption, and continuous optimization.

Job responsibilities

• Define and drive a multi-year roadmap for enterprise identity platform capabilities and services
• Translate strategic vision into clear product requirements, user stories, and prioritized backlogs
• Lead discovery to understand customer and business needs and validate product direction
• Prioritize work based on business value, customer impact, risk reduction, reuse, feasibility, and strategic alignment
• Partner with engineering, architecture, design, and data teams to deliver scalable services and application programming interfaces (APIs)
• Establish platform standards, integration patterns, onboarding processes, and operating models
• Minimize one-off solutions by designing reusable capabilities that scale across teams and journeys
• Drive adoption of platform capabilities across channels and experiences and support enablement as needed
• Partner with risk, compliance, legal, cybersecurity, and privacy stakeholders to meet regulatory and control requirements
• Track and communicate key performance indicators (KPIs) and use insights to drive continuous improvement
• Communicate priorities, trade-offs, risks, and progress to senior stakeholders and executive leadership
• Where required construct detailed implementation plans

Required qualifications, capabilities, and skills

• Applied advanced experience or equivalent of product management experience or equivalent experience in technology or product delivery
• Demonstrated success launching and scaling technology products, platform capabilities, or major features
• Proven ability to define product strategy and translate it into multi-year roadmaps and executable plans
• Strong understanding of enterprise platforms and modern architecture concepts, including APIs, microservices, cloud technologies, data, and integration patterns
• Ability to design for enterprise-scale reuse and capability-based delivery
• Strong analytical, organizational, and problem-solving skills with comfort navigating ambiguity
• Excellent stakeholder management skills with ability to influence across a matrixed organization
• Strong written and verbal communication skills, including executive-level storytelling and presentations
• Strong understanding of risk, controls, security, privacy, resiliency, and regulatory considerations in a regulated environment
• Bachelor’s degree
• Use of AI capabilities

Preferred qualifications, capabilities, and skills

• ServiceNOW experience or similar workflow technologies
• Implementation of AI capabilities
• Platform product management experience within banking, financial services, financial technology, or another regulated industry
• Experience evaluating third-party technology solutions, including build-versus-buy decisions
• Experience managing vendor relationships
• Advanced degree and/or relevant certifications