Product Designer

RateGain; Limerick; Remote; EUR 65,000 - 88,000; Full time

Job summary

Sojern is seeking a Product Designer to join our growing product experience team. This role shapes the Travel Marketing Platform, delivering data-driven designs for dashboards and automated reporting and collaborating with global teams.

You will conduct user interviews and usability tests to inform your designs, and work with Product, Engineering, and Marketing to create intuitive experiences. You will utilize Figma, design systems, and accessibility best practices to deliver scalable interfaces

Qualifications

• UX/UI design principles and methodologies
• User research and usability testing methods
• Accessibility standards WCAG 2.1 AA
• Design systems principles
• SaaS product design patterns (onboarding, activation, retention)
• Data visualization best practices
• Front-end basics (HTML, CSS)
• Agile/scrum processes

Responsibilities

• Collaborate with Product, Product Marketing, Client Success, and Engineering to design user-centric features and workflows for Sojern’s platforms, dashboards and reporting
• Design experiences to improve activation, retention, and expansion metrics aligned with product goals
• Partner with Product and Commercial teams to design pricing tier features and access controls for different customer segments
• Develop intuitive onboarding flows to streamline adoption and drive product engagement
• Create wireframes, prototypes and high-fidelity mockups in Figma
• Conduct user interviews, usability testing, and surveys to inform design decisions
• Create scalable, responsive designs for complex data visualization and reporting interfaces
• Maintain and enhance the design system for consistency
• Advocate for accessibility and inclusive design across the product
• Collaborate with Engineers to ensure faithful implementation of designs
• Analyze usage metrics and feedback to identify improvements and propose solutions
• Present designs and findings to stakeholders and iteratively incorporate feedback
• Be an advocate for great design at Sojern and contribute to inter-team presentations
• Work self-sufficiently across multiple projects without compromising quality

Skills

Cross-functional collaboration

Stakeholder communication

Problem-solving

Self-direction

Attention to detail

User advocacy

Iterative thinking

Education

Bachelor’s degree or equivalent experience

Tools

Figma

Design systems

Job description

Group Company: Sojern

Designation: Product Designer

Office Location: Remote, Ireland

Position description: Join our growing product experience team and play a pivotal role in shaping the future of Sojern’s Travel Marketing Platform. As a Product Designer, you will collaborate with talented teammates from around the world to deliver intuitive, data-driven solutions that empower travel marketers. This role is central to enhancing the user experience of our platforms, dashboards, and automated reporting tools, ensuring our products meet the needs of a diverse, global user base. You’ll work directly with customers, conducting interviews and usability testing to gather feedback and uncover insights that inform your designs. You’ll have the opportunity to work on cutting-edge projects that leverage advanced data visualization, personalization, and AI-driven design principles. By collaborating closely with Product, Product Marketing, Client Success, and Engineering, you’ll bring innovative ideas to life while continuously iterating based on user needs. If you’re passionate about designing user-centered products that solve real-world problems and want to grow within an inclusive, dynamic team, this is the perfect role for you!

Primary Responsibilities:

• Collaborate with Product, Product Marketing, Client Success, and Engineering to design user-centric features and workflows for Sojern’s internal and external platforms, dashboards, and reporting
• Design experiences specifically to improve user activation, retention, and expansion metrics, ensuring alignment with product goals and user needs
• Partner with Product and Commercial teams to design features that support pricing tiers, packaging strategies, and role-based access control for different customer segments or verticals
• Develop intuitive, engaging first-time user experiences and self-service onboarding flows to streamline adoption and drive product engagement
• Develop wireframes, prototypes, and high-fidelity mockups using Figma ensuring alignment with product requirements and user needs
• Conduct user research, including interviews, usability testing, and surveys, to gather insights that inform design decisions
• Create scalable, responsive designs optimized for complex data visualization and reporting interfaces
• Maintain and enhance Sojern’s product design system to ensure consistency across all platform elements
• Advocate for accessibility and inclusivity in all aspects of the design process, ensuring our products meet diverse user needs
• Collaborate with Engineers to ensure seamless implementation and adherence to design specifications
• Analyze usage metrics, user feedback, and industry trends to identify areas for improvement and propose solutions
• Present designs and findings to stakeholders and incorporate feedback iteratively
• Become an informed and vocal advocate of great design at Sojern, including assisting with occasional presentations to other teams about ongoing projects and initiatives
• Work self-sufficiently across multiple projects without sacrificing quality

Reporting Team

• Reporting Designation: Director, Product Design and Creative Services
• Reporting Department: Product Design

Educational Qualifications Preferred

• Field specialization: Design, Human-Computer Interaction, or related subject
• Degree: Bachelor’s degree (or equivalent experience)

Required Work Experience

• Industry: MarTech
• Role: Product Design
• Years of experience: 5-7 years

Required Competencies:

• Cross-functional collaboration
• Stakeholder communication
• Problem-solving and analytical thinking
• Self-direction and workload management
• Attention to detail
• User advocacy
• Iterative thinking and feedback incorporation

Required Knowledge:

• UX/UI design principles and methodology
• User research and usability testing methods
• Accessibility standards (WCAG 2.1 AA)
• Design systems principles
• SaaS product design patterns (onboarding, activation, retention)
• Data visualization best practices
• Front-end technology fundamentals (HTML, CSS)
• Agile/scrum development processes

Required Skills:

• Figma (advanced wireframing, prototyping, component libraries)
• High-fidelity mockup and interactive prototype creation
• Design system creation and maintenance
• Data-heavy interface and dashboard design

Other Details

• Pay Rate: €65,000 - €88,000
• Contract Type: Full time