Product Designer

Sojern; Leinster; On-site; EUR 60,000 - 90,000; Full time

Job summary

Sojern is seeking a Product Designer to shape the Travel Marketing Platform with a global, collaborative team. You will deliver data-driven, user-centered solutions for dashboards, reporting, and product experiences.

You will conduct user research and usability tests, iterating on designs to improve activation, retention, and monetization while emphasizing accessibility and scalable visualization. Collaboration spans product, marketing, client success, and engineering.

Qualifications

• Must have online portfolio of relevant work examples.
• Bachelor’s degree in Design, HCI, or related subject (or equivalent experience).
• 5–7 years of experience in product design, preferably SaaS or enterprise applications.
• Thorough understanding of and experience using Figma.
• Experience designing in-app messaging workflows and data-heavy interfaces with focus on usability and visualization.
• Strong understanding of user research methodologies and usability testing.
• Knowledge of SaaS metrics and how design decisions impact outcomes.
• Knowledge of accessibility standards and best practices for product design.
• Demonstrated ability to work collaboratively in cross-functional teams.
• Excellent problem-solving and communication skills.
• Detail-oriented and self-motivated to manage workload and meet milestones.

Responsibilities

• Collaborate with Product, Product Marketing, Client Success, and Engineering to design user-centric features and workflows for Sojern’s platforms, dashboards, and reporting.
• Design experiences to improve activation, retention, and expansion metrics, aligned with product goals.
• Partner with Product and Commercial teams to design pricing tiers, packaging strategies, and role-based access control for customer segments.
• Develop intuitive onboarding flows and first-time user experiences to drive adoption.
• Develop wireframes, prototypes, and high-fidelity mockups using Figma.
• Conduct user research including interviews, usability testing, and surveys.
• Create scalable, responsive designs for complex data visualization and reporting interfaces.
• Maintain and enhance Sojern’s product design system for consistency.
• Advocate for accessibility and inclusivity in design processes.
• Collaborate with Engineers to ensure seamless implementation and adherence to design specs.
• Analyze usage metrics and feedback to identify improvements and propose solutions.
• Present designs and findings to stakeholders and iterate on feedback.
• Be an informed advocate of great design at Sojern and participate in cross-team discussions.

Skills

User research

Usability testing

Cross-functional collaboration

Communication

Data visualization

Education

Bachelor's degree in Design

Equivalent experience

Tools

Figma

Jira

Confluence

Datadog

Pendo

Job description

Join our growing product experience team and play a pivotal role in shaping the future of Sojern’s Travel Marketing Platform. As a Product Designer, you will collaborate with talented teammates from around the world to deliver intuitive, data-driven solutions that empower travel marketers. This role is central to enhancing the user experience of our platforms, dashboards, and automated reporting tools, ensuring our products meet the needs of a diverse, global user base.

You’ll work directly with customers, conducting interviews and usability testing to gather feedback and uncover insights that inform your designs. You’ll have the opportunity to work on cutting-edge projects that leverage advanced data visualization, personalization, and AI-driven design principles. By collaborating closely with Product, Product Marketing, Client Success, and Engineering, you’ll bring innovative ideas to life while continuously iterating based on user needs.

If you’re passionate about designing user-centered products that solve real-world problems and want to grow within an inclusive, dynamic team, this is the perfect role for you!

Responsibilities

• Collaborate with Product, Product Marketing, Client Success, and Engineering to design user-centric features and workflows for Sojern’s internal and external platforms, dashboards, and reporting
• Design experiences specifically to improve user activation, retention, and expansion metrics, ensuring alignment with product goals and user needs
• Partner with Product and Commercial teams to design features that support pricing tiers, packaging strategies, and role-based access control for different customer segments or verticals
• Develop intuitive, engaging first-time user experiences and self-service onboarding flows to streamline adoption and drive product engagement
• Develop wireframes, prototypes, and high-fidelity mockups using Figma ensuring alignment with product requirements and user needs
• Conduct user research, including interviews, usability testing, and surveys, to gather insights that inform design decisions
• Create scalable, responsive designs optimized for complex data visualization and reporting interfaces
• Maintain and enhance Sojern’s product design system to ensure consistency across all platform elements
• Advocate for accessibility and inclusivity in all aspects of the design process, ensuring our products meet diverse user needs
• Collaborate with Engineers to ensure seamless implementation and adherence to design specifications
• Analyze usage metrics, user feedback, and industry trends to identify areas for improvement and propose solutions
• Present designs and findings to stakeholders and incorporate feedback iteratively
• Become an informed and vocal advocate of great design at Sojern, including assisting with occasional presentations to other teams about ongoing projects and initiatives
• Work self-sufficiently across multiple projects without sacrificing quality

Requirements

• MUST have an online portfolio of relevant work examples
• Bachelor’s degree in Design, Human-Computer Interaction, or related subject (or equivalent experience)
• 5-7 Years experience in product design, preferably focused on SaaS platforms, subscription-based products, or enterprise applications
• Thorough understanding of and experience using Figma
• Experience designing in-app messaging workflows, product tours to guide user engagement, and data-heavy interfaces with a focus on usability and visualization
• Strong understanding of user research methodologies and usability testing
• Strong understanding of SaaS metrics (e.g., churn, retention, engagement) and how design decisions impact business outcomes
• Knowledge of accessibility standards and best practices for product design
• Demonstrated ability to work collaboratively in cross-functional teams
• Excellent problem-solving and communication skills, with the ability to clearly articulate design decisions
• Must be highly detail-oriented and self-motivated to prioritize and manage workload and meet critical project milestones and deadlines

Bonus Points

• Fluent in more than one language
• Experience designing for B2B platforms, data analytics tools, or travel-related products
• Familiarity with Agile development processes and tools like Jira or Confluence
• Experience using platform analytics tools such as Pendo, Datadog, etc., including analyzing user flows and identifying pain points
• Experience working in travel or ad tech
• Comfortable using AI-assisted tools (Claude, Cursor) to accelerate prototyping and explore design concepts in code
• Experience designing self-service trials or freemium experiences to enhance user acquisition and retention
• Familiarity with designing features that support product-led growth strategies, such as onboarding flows or in-app messaging