Privacy Operations Program Manager

United States Digital Space LLC; Dublin; On-site; EUR 70,000 - 110,000; Full time

Job summary

United States Digital Space LLC in Ireland seeks a Privacy Operations Manager to own programs across data subject requests, PIAs/DPIAs, ROPA, TIAs, and cookie compliance, ensuring regulatory readiness and auditable records.

You will partner with Privacy Legal and Privacy Engineering, build playbooks, triage requests via Jira, and drive process improvements, including AI tooling, in a fast‑growing tech environment, with a strong emphasis on collaboration, documentation, and scalable privacy

Qualifications

• 5+ years of demonstrated privacy program management and scaling cross-functional programs.
• Excellent collaboration, communication, and relationship-building skills.
• Experience with GDPR, CCPA, LGPD, PIPEDA; US state laws HIPAA/GLBA a plus.
• Hands-on with PIAs, DPIAs, ROPA, TIAs, and cookie compliance.
• Ability to analyze complex problems and document narratives clearly.
• Curious, self-motivated with strategic problem solving.
• Able to juggle multiple projects in a fast-paced environment.

Responsibilities

• Own end-to-end program management across privacy programs such as DSRs, PIAs/DPIAs, ROPA, TIAs, and cookie compliance.
• Identify and implement process improvements, including leveraging AI tooling to automate tasks.
• Create and maintain auditable privacy documentation, including playbooks and response libraries.
• Collaborate with Privacy Legal and Privacy Engineering to fulfill user requests and deepen expertise.
• Rotate through the weekly runner model as the primary contact for incoming privacy requests.

Skills

Privacy program management

Collaboration

Communication

Stakeholder management

Problem solving

Multi-project leadership

Tools

AI tooling

Jira

Job description

Who we are

About the company

the company is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use the company to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Privacy Operations team is a pivotal part of the global privacy program at the company. Our vision is operational excellence-a team that is proactive, streamlined, and deeply embedded in the way the company works. Privacy Operations is the authoritative operational hub for privacy processes, enabling high-quality privacy experiences for users and data subjects, and owning clear and auditable documentation for internal stakeholders and external regulators. We partner with Privacy Legal and Privacy Engineering to protect user data.

What you'll do

In this role, you'll own the programs central to how the company handles privacy at scale. You'll drive end-to-end management across data subject requests, privacy impact assessments, records of processing activities, transfer impact assessments, and cookie compliance, making day-to-day decisions that keep operations regulatory-ready and auditable. You'll also identify where processes can be tightened or automated, and build the documentation and tooling that make the team's work consistent and sustainable.

You'll work as a key connector between Privacy Legal, Privacy Engineering, and cross-functional partners across the company, translating global privacy requirements into practical operations. As a primary point of contact for incoming privacy requests, you'll handle triage and routing, and build the playbooks and response libraries that allow the team to deliver high-quality, consistent privacy experiences for the company users and for the regulators who depend on clear, auditable records.

Responsibilities

• Own end-to-end program management across core privacy programs such as data subject requests (DSRs), PIAs and DPIAs, records of processing activities (ROPA), transfer impact assessments (TIAs), and cookie compliance, making day-to-day operational decisions, enforcing processes to ensure regulatory readiness, and measuring compliance at scale
• Identify and implement process improvements, including leveraging AI tooling to automate routine tasks, developing structured workflows to sustain quality standards, and maintaining accurate, auditable program records including playbooks and process documentation
• Create and maintain clear, auditable privacy documentation, including privacy assessments, program playbooks, and customer response libraries, to provide scalable, consistent privacy operational support
• Work with Privacy Legal and Privacy Engineering to fulfill user requests, build and deepen expertise on global privacy and data-protection requirements, and escalating novel or complex requests with appropriate context and documentation
• Rotate through the team's weekly runner model as the primary point of contact for incoming privacy requests, routing across intake channels and managing Jira run tickets

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 5+ years of demonstrated privacy program management and a proven track record of operationalising and scaling cross-functional organisation-wide programs from the ground up
• Excellent collaboration, communication, and relationship-building skills, and the ability to convey complex ideas succinctly to all audiences
• Demonstrated experience with privacy legislation such as GDPR, CCPA, LGPD, and PIPEDA. Experience with US state legislation, HIPAA, and GLBA is a plus.
• Hands-on experience with privacy impact assessments (PIAs and DPIAs), data subject request workflows, records of processing activities (ROPA), or other core privacy program operations
• Ability to analyze complex problems to identify root causes and trends, and to document complex narratives in a simplified way that others can use
• Curious and self-motivated with a strong affinity for vision setting, strategic problem solving, and driving outcomes
• Experienced in juggling multiple projects in a fast-paced, high-growth environment, with tight timelines and shifting priorities
• A team player, willing to pitch in where needed

Preferred qualifications

• Experience in fast-paced, high-growth environments. Previous tech industry experience is a plus.
• Demonstrated experience using AI to accelerate day-to-day privacy operations work
• Experience with third-party risk management, RFP and DDQ response processes, or cross-border transfer assessments
• Privacy certification such as CIPP/E, CIPP/US, or CIPM is a plus