Principal Engineer, Technical Support

Dell GmbH; Ireland; On-site; EUR 38,000 - 52,000; Full time

Benefits offered by this job

Generous leave for new parents and/or.

Financial wellness tools and resources

Job summary

Dell Technologies is seeking a full-time Technical Support specialist to provide telephone, email, chat and remote diagnostic assistance for our products from the Cork region. You will work with peers and internal experts to diagnose and resolve customer issues, using established troubleshooting tools and best practices.

The role emphasizes resolving complex technical problems, leveraging resources across Dell Technologies and customer environments to ensure effective support delivery.

Qualifications

• Provide telephone, email, chat and remote diagnostic technical support of assigned products.
• Work with peers and internal experts to resolve customer issues.
• Identify and provide resolutions to technical problems.

Responsibilities

• Applies technical support expertise to resolve customer issues
• Provides telephone, email, chat and remote diagnostic technical support of assigned products
• Works closely with peers and internal subject matter experts to increase knowledge and resolve customer issues
• Identifies and provides resolutions to technical problems
• Uses trouble-shooting tools, content and analytical practices to help determine best way to resolve identified and unidentified problems

Skills

Technical support

Remote diagnostics

Customer communication

Problem resolution

Troubleshooting tools

Tools

Troubleshooting tools

Job description

Provides remote technical support expertise in a complex information infrastructure environment with the need to integrate Dell Technologies products and systems with other Dell Technologies and non-Dell Technologies computer systems being operated by customers. Ability to convey sophisticated ongoing technical system support is critical to, and an essential component of, both Dell Technologies' business operations and the business operations of Dell Technologies customers.

ACCOUNTABILITIES

• Applies technical support expertise to resolve customer issues
• Responsible for providing telephone, email, chat and remote diagnostic technical support of assigned products
• Works closely with peers and internal subject matter experts to increase knowledge and resolve customer issues
• Identifies and provides resolutions to technical problems
• Uses trouble-shooting tools, content and analytical practices to help determine best way to resolve identified and unidentified problems

Job Info

• Job Identification 294867
• Job Category Technical Support
• Job Schedule Full time
• Locations Ovens, Cork, Cork, P31 D253, IE
• Award winning financial wellness tools and resources
• Generous leave of absence for new parents and caregivers