Practice Manager – Castleknock Village Medical

Centric Health Ltd; Dublin; On-site; EUR 29,000 - 33,000; Full time

Benefits offered by this job

Pension

Employee Assistance Programme

Sick Leave

GP Visits

Indemnity

Birthday Day Off

Maternity Leave

Paternity Leave

Flexible Working

Job summary

Centric Health is seeking a Practice Manager to lead the Castleknock Village Medical team in Dublin. This fixed-term full-time role (12 months maternity cover) focuses on frontline patient care, staff leadership, and efficient practice operations.

You'll oversee bookings, patient journey improvements, and day-to-day financials while collaborating with clinicians and regional management to maintain high-quality service and compliance. The position offers on-site work with standard hours.

Qualifications

• Previous management experience in a medical or dental practice or similar setting.
• Strong people management and leadership abilities.
• Business development mindset and budgeting experience.
• Flexible attitude to changing work practices.

Responsibilities

• Maintain a culture of patient and customer care and focus on improving the patient experience.
• Oversee the bookings process with clear communication and professionalism.
• Work with the Regional Manager to improve the patient journey.
• Address patient complaints and feedback and escalate when needed.

Skills

People management

Leadership

Operations management

English comms

Job description

Centric Health

Location: On site / Castleknock, Dublin, Co. Dublin, D15 P3VX
job type: Fixed term / Full-time
Sector and subsector: Medical & Healthcare | Management / Senior Appointments
Hourly Salary range:from € 21.00 to € 24.00

At Centric Health, our mission is to provide accessible, high-quality primary healthcare services to communities across Ireland. We are seeking an experienced and motivated Practice Manager to lead our team at Castleknock Village Medical The Square, Castleknock, D15 P3VX, and play a key role in delivering an exceptional experience for both patients and staff.

Previous healthcare experience would be an advantage; however, it is not essential. We are looking for a strong people leader with excellent organisational and operational management skills who can drive performance, support colleagues, and help enhance the services we provide.

As Practice Manager, you will be responsible for the smooth and efficient day-to-day running of a busy GP practice. This is a varied and rewarding role that combines leadership, operational oversight, and business management. You will work closely with clinicians and support staff to ensure the practice delivers outstanding patient care while achieving its operational and financial objectives.

This is an exciting opportunity to join one of Ireland's leading primary care providers and make a meaningful impact on the health and wellbeing of the local community.

Benefits of working with Centric Health

• Pension: The company will match a 5% employee contribution on a monthly basis.
• Access to our Employee Assistance Programme to speak to an independent trusted advisor regarding any personal issues or challenges.
• Sick Leave: Upon completion of your probation, the Company will pay a basic salary totalling a maximum of 2 weeks of your contracted hours.
• GP Visits: All Centric employees plus immediate family are eligible for discounted GP visits, in our Centric Health Practices.
• Indemnity: Indemnity is covered under the Company’s policy.
• Birthday Day Off
• Maternity Leave
• Paternity Leave
• Flexible Working

Specific Job Details

Contract: Fixed-Term Full-Time (12 months - Maternity Leave Cover)

Hours: 40 hours per week (Monday to Friday 08:30am to 17:30pm)

Location: The Square, Castleknock, D15 P3VX

Salary range: €21.00 to € 24.00 per hour

The successful candidates will be responsible for, but not limited to the following:

• Maintain a culture of patient and customer care and ensure an ongoing focus on improving the quality of the patient experience.
• Oversee the bookings process and ensure the highest level of communication and professionalism
• Working alongside the Regional Manager to develop and improve the patient journey
• Deal with patient complaints and feedback and elevate where necessary.

Our People - Leadership and Development of the Team

• Directly manage, develop, and motivate staff, with the aim of building an effective and engaged team
• Provide leadership to the team, through regular meetings, objective setting, and effective communication
• Identify and appointment of new staff as required in line with policy.
• Induct new staff, clinicians, and locums into practice processes
• Manage admin roster, doctor, and nurse sessions to ensure adequate cover and monitor / adjust in line with seasonal requirements
• Ensure compliance to proper conditions of employment, to include current employment legislation and recognised good practice.

Business & Operational Functions

• Responsible for general office management and provide reception cover if necessary.
• Responsible for supplies, both medical and administrative.
• Ensure compliance with all statutory and legal regulations. Maximize the use of IT systems (and develop procedures to ensure the effective running of the practice information systems).
• Implement company policies and procedures and introduce systems and workflows where relevant to support such policies
• Manage the day-to-day financial function of the practice, ensuring that daily sales and takings are reconciled, carry out bank lodgements in line with policy, manage petty cash, and approve all suppliers.
• In conjunction with finance and the operations team, participate in discussions regarding bank reconciliation, cash flow forecasts, income (fees and allowances and maximize private income), and expenditure plans.
• Manage GMS patients, new, transfer, and nursing homes to ensure all GMS payments are paid.
• Providing ad hoc reports or practice information to the finance team or regional manager when required

Position Requirements

• Previous management experience in a medical or dental practice or other relevant management experience is desirable
• Have strong people management skills and have led and managed a team.
• Have strong business development acumen and have worked in commercial roles managing people and budgets
• Flexible attitude to changing work practices

Key Skills

• The ability to remain calm, professional, and polite in dealing with our patients and colleagues

Personal Integrity

• Be professional in your approach to your work
• Be honest and reliable
• Be trustworthy and respectful

Teamwork

• Build and maintain good relationships with all colleagues
• Be willing to take on jobs to balance the team workload
• Aim to communicate well with people at all levels

Managing Change

• Welcome and embrace change, with a positive attitude

Develop yourself and others

• Be motivated to learn and develop
• Support, encourage, and motivate others
• Coach, guide, and give constructive feedback to others

Key Experience

• Excellent written and spoken English is a requirement for this role

Centric Health is an equal opportunity employer committed to a diverse and inclusive workforce

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