Poco Beauty Counter Manager | Brown Thomas Dundrum

Poco Beauty; Dublin; On-site; EUR 36,000 - 48,000; Full time

Benefits offered by this job

Employee discount

Store discount

Job summary

Poco Beauty in Ireland is seeking a Business Manager to lead the in-store team at Brown Thomas Dundrum, Dublin. You will drive retail performance, deliver personalised customer experiences and manage day-to-day store operations with a strong focus on events and visual standards.

The role requires 1 year of retail management experience and fluent English, offering opportunities for development within a beauty-led brand.

Qualifications

• Previous experience in retail management, team leadership or a senior beauty retail role.

Responsibilities

• Lead, motivate and support the team to consistently achieve individual and store sales targets.
• Deliver and maintain exceptional customer service standards across the store.
• Foster strong, long-lasting customer relationships to encourage loyalty and repeat business.
• Drive awareness of upcoming in-store events, promotions and brand activities.
• Create inspiring and engaging customer experiences that elevate the Poco Beauty brand.
• Represent Poco Beauty with passion, professionalism and brand expertise.
• Ensure the team understands and communicates product knowledge in line with company guidelines.
• Take a lead role in planning, supporting and executing in-store events and activations.
• Oversee daily and weekly operational tasks to ensure smooth store running.
• Maintain high standards of hygiene, housekeeping, visual merchandising and counter presentation.
• Ensure all team members receive ongoing training to stay up to date with new products and techniques.

Skills

Retail management

English required

Job description

Reports to: Flagship Business Development Manager

Job Location: Brown Thomas Dundrum, Dublin

Contract type: Permanent Contract, 37.5 hours per week over 5 days

Experience - Retail Management: 1 year (required )Language - English (required)

About the Role

At Poco Beauty we believe make-up is about confidence, creativity and connection. As our Business Manager, you will lead the team to deliver an inspiring, high-performing in-store environment. You will use your commercial awareness, leadership skills, and passion for beauty to drive retail performance and ensure customers receive a warm, personalised experience every time they visit.

You will play a key role in managing day-to-day operations, executing in-store events, maintaining exceptional visual merchandising standards, and motivating the team to achieve sales goals. If you are a driven self-starter with strong leadership capability looking to grow your career in beauty retail, this is an exciting opportunity to join a brand that values individuality and development.

Key Responsibilities

• Lead, motivate and support the team to consistently achieve individual and store sales targets
• Deliver and maintain exceptional customer service standards across the store
• Foster strong, long-lasting customer relationships to encourage loyalty and repeat business
• Drive awareness of upcoming in-store events, promotions and brand activities
• Create inspiring and engaging customer experiences that elevate the Poco Beauty brand

Business & Brand Management

• Represent Poco Beauty with passion, professionalism and brand expertise
• Ensure the team understands and communicates product knowledge in line with company guidelines
• Take a lead role in planning, supporting and executing in-store events and activations

Operations & Standards

• Oversee daily and weekly operational tasks to ensure smooth, efficient store running
• Maintain high standards of hygiene, housekeeping, visual merchandising and counter presentation
• Ensure all team members receive ongoing training to stay up to date with new products and techniques
• Support adherence to company policies, procedures and operational standards

What We’re Looking For

• Previous experience in retail management, team leadership or a senior beauty retail role
• A strong ability to motivate, coach and develop others
• Proven capability to deliver outstanding customer service in a fast-paced retail environment
• Excellent communication and organisational skills
• Commercial awareness and confidence working towards sales targets
• Flexibility to work retail hours, including days, evenings, weekends and special events

What We Offer

• Ongoing training and professional development
• Employee discount on Poco Beauty products
• Supportive and inspiring work environment
• Store Discount

Job Types: Full-time, Permanent

• Company events
• Company pension

Ability to commute/relocate:

• Dublin, CO. Dublin: reliably commute or plan to relocate before starting work (required)