Platform, Cloud, SRE Manager

Prism Digital; Dublin; On-site; EUR 120,000 - 180,000; Full time

Benefits offered by this job

Private health insurance

Pension with profit share

Other generous benefits

Job summary

Prism Digital is seeking a Senior Manager, Service Reliability & Customer Operations to lead a cloud-agnostic Kubernetes platform across multi-cloud environments. This role supervises ~15-20 staff in reliability, security/compliance, and customer experience, and sits on the Global Delivery Lead's leadership team.

You will own reliability targets, chair Severity 1 calls, manage budgets for tooling and contractors, and shape build-and-run strategy as products move to the new estate.

Qualifications

• 10+ years SRE or cloud operations background.
• People leadership across globally distributed teams.
• Incident command, leading Severity 1 response.
• Managed services reliability and availability at scale.
• Regulated environments with real compliance and audit demands.
• Customer escalations at executive level.

Responsibilities

• Lead three globally distributed functions: operations and reliability, security and compliance, and customer experience.
• Own reliability targets and incidents; chair Severity 1 calls.
• Represent the business during customer escalations at executive level.
• Build and run the managed services operation as the platform scales.
• Own tooling budgets and contractor spend; shape hiring and structure.

Skills

SRE/Cloud ops

People leadership

Incident command

Reliability at scale

Regulated environments

Executive customer escalations

Tools

Kubernetes

GitOps CI/CD

Infrastructure as Code

Multi-cloud platforms

Observability tooling

Job description

Senior Manager, Service Reliability & Customer Operations | Kubernetes, Managed Services, Team Leadership | Global Software Company

• Location: Dublin, 4 days a week on site

Our client is a global software company whose products run behind mission-critical systems in heavily regulated industries. This role is the senior SRE and platform operations leadership seat for their managed services, where you'll run the estate as it moves onto a new, cloud-agnostic Kubernetes platform. It's people leadership, not day-to-day coding: you'll lead three globally distributed functions, operations and reliability, security and compliance, and customer experience.

You'll be the right hand to the Global Delivery Lead, leading a team of around 15 to 20. You'll own the reliability targets, chair the Severity 1 incident calls, and represent the business when customers elevate. The wider operation is scaling hard, so you're building it as much as running it.

Non-Negotiables

• 10+ years SRE or cloud operations background
• People leadership across globally distributed teams
• Incident command, leading Severity 1 response
• Managed services reliability and availability at scale
• Regulated environments with real compliance and audit demands
• Customer escalations at executive level

What You'll Work With

• Kubernetes, greenfield and cloud-agnostic
• Multi-cloud across AWS, Azure and GCP plus private data centres
• GitOps CI/CD and Infrastructure as Code (IaC)
• Fleet orchestration at scale
• Observability, backup, disaster recovery and failover
• Security across identity, access controls and vulnerability management
• Customer portal and API layer for self-service tenancy and billing

Nice to Haves

• Compliance frameworks like SOC 2 or ISO 27001
• SaaS or multi-cloud managed services
• Budget ownership over tooling and contractor spend
• Scaling a team through rapid headcount growth

Why Join / Projects

This is a rare build-and-run job. The Kubernetes platform is greenfield, nothing in production yet, and it's designed to be completely cloud and data-centre agnostic. Product ships one container and it runs anywhere, on any public cloud or in the company's own data centres, with upgrades, patching, resilience, failover and disaster recovery all handled at the platform level and invisible to the customer. You'll own the operation that keeps all of that reliable as it scales very wide, very fast.

As the Global Delivery Lead's right hand, you'll run three functions and a team of around 15 to 20, with real budget authority over tooling and contractors. The operation is growing fast, so you'll shape how it's hired, built and structured from the ground up. The roadmap is ambitious, with major new products moving onto the new estate over the next couple of years.

Employee Benefits

• Private health insurance
• Pension with profit share
• & other generous benefits

Senior Manager, Service Reliability & Customer Operations | Kubernetes, Managed Services, Team Leadership | Global Software Company