Phone Shop Customer Care Specialist

Tesco Ireland; Waterford; On-site; EUR 25,000 - 32,000; Full time

Benefits offered by this job

Bonus Scheme

Virtual GP

Employee Assistance Programme (EAP)

Clubcard Discount

Life Assurance

Pension Plan

Bike to Work

Long Service Awards

Commuter Scheme

Job summary

Tesco Ireland is seeking Phoneshop Team Members for our Waterford store. You will help customers choose phones and tariffs, delivering friendly service and expert product guidance to meet diverse needs.

We value teamwork, reliability, and a proactive attitude. The role emphasizes customer-first service, product availability, and a welcoming in-store experience consistent with Tesco Mobile’s standards.

Qualifications

• Passion for delivering great service and greeting customers with a smile.
• Ability to build rapport and identify customer needs to suggest the right products.
• Comfort working in a fast-paced sales and service environment.

Responsibilities

• Always put the customer first in every interaction.
• Get to know customers and serve them with pride.
• Help ensure products and services are available for customers at all times.
• Keep the shop floor and back areas clean and tidy at all times.
• Follow department routines and processes using training provided.
• Adhere to all company policies and Health and Safety routines.

Skills

Customer service

Sales experience

Communication skills

Teamwork

Adaptability

Technology affinity

Job description

Tesco Ireland is seeking Phoneshop Team Members for our Waterford store. You will help customers choose phones and tariffs, delivering friendly service and expert product guidance to meet diverse needs.

We value teamwork, reliability, and a proactive attitude. The role emphasizes customer-first service, product availability, and a welcoming in-store experience consistent with Tesco Mobile’s standards.