Pharmacy Care Advisor: Customer Service & OTC Expertise

Uniphar Group; Ennis; On-site; EUR 24,000 - 34,000; Full time

Job summary

Uniphar Group is looking for a Pharmacy Healthcare Advisor to join Flynn's Life Pharmacy Ennis. You will deliver excellent customer service, provide product information, and support stock control and merchandising within the pharmacy.

The role requires strong communication, teamwork, and attention to detail, with ability to work as part of a busy pharmacy team and handle cash procedures securely.

Qualifications

• 1 year experience in Pharmacy/Retail/Hospitality preferable
• Excellent communication skills, both written and verbal
• Cashier experience an advantage
• Ability to use discretion when addressing customer queries and to treat customer/patient information confidentially
• Good attention to detail is essential
• Organised with a proven ability to multi-task successfully under pressure
• Ability to work on own initiative and as part of a team
• Basic IT skills are an advantage

Responsibilities

• To provide product information and advice to customers across all product ranges in the Pharmacy, consulting with the Managing Pharmacist as appropriate
• To maintain good stock control including; rotation of stock, maintaining appropriate stock levels, using correct suppliers, and ensuring that the delivery details are correct as set down by the Managing Pharmacist
• To deliver professional and efficient customer service at all times, enhancing the relationship with Pharmacy Customers
• To work effectively as part of the Pharmacy team, being flexible and adaptable, assisting in all areas of the Pharmacy operation as required by the Managing Pharmacist
• To maintain cooperative and professional working relationships with colleagues at all times
• To fulfil the request for specific over the counter medicines appropriately using WWHAM questioning and recommend a suitable medicine referring to the Pharmacist where appropriate
• To be vigilant and adhere to the correct procedures with regards to security and the handling of cash and receipts within the Pharmacy
• To ensure that the Pharmacy is kept clean and tidy and any Health and Safety issues are brought promptly to the attention of the Pharmacy Manager
• To participate in training and development programmes provided by the Pharmacy and to be proactive in developing the job function
• Any other duties as required.
• To participate in training and development programmes provided by the Pharmacy and to be proactive in developing the job function.

Skills

Customer communication

Attention to detail

Multi-tasking

Teamwork

Proactivity

Tools

POS / cash handling

Job description

Uniphar Group is looking for a Pharmacy Healthcare Advisor to join Flynn's Life Pharmacy Ennis. You will deliver excellent customer service, provide product information, and support stock control and merchandising within the pharmacy.

The role requires strong communication, teamwork, and attention to detail, with ability to work as part of a busy pharmacy team and handle cash procedures securely.