Personal Lines Executive

Brightwater Recruitment; Dublin; On-site; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Quarterly bonus

Annual bonus

Pension

Private medical

Exam costs

Staff development

On-site parking

Job summary

Brightwater Recruitment is representing an established independent insurance brokerage seeking an experienced Personal Lines Executive to join their Dublin team on a permanent, full-time basis. The role focuses on Motor and Household insurance for existing and new clients, with an opportunity to progress into Commercial lines over time.

The successful candidate will manage end-to-end personal lines activity, maintain strong relationships, source competitive terms, and ensure compliance with the

Qualifications

• APA (Personal Lines) qualified at minimum; CIP a plus.
• 12–24 months' experience in a Personal Lines department.
• Knowledge of Motor and Household products and processes.
• Compliance with Central Bank of Ireland Minimum Competency Code.

Responsibilities

• Manage the full personal lines cycle across Motor and Household – new business, mid-term adjustments, renewals and claims support.
• Be the day-to-day contact for existing clients, delivering first-class service.
• Source and negotiate terms from insurers on behalf of clients.
• Prepare quotations, documentation and renewal invitations within service standards.
• Maintain client records in the broker management system and ensure audit readiness.
• Ensure compliance with regulatory requirements including Minimum Competency Code.
• Support team targets and CPD development.

Skills

Communication skills

Negotiation

Time management

Team player

Education

APA (Personal Lines) qualification

CIP (in progress)

Tools

Applied Relay

Job description

Our client, an established independent insurance brokerage with a substantial presence across Ireland and the UK, is seeking an experienced Personal Lines Executive to join their growing Dublin team on a permanent, full-time basis.

The role carries responsibility for all aspects of clients' Motor and Household insurance requirements, with regular contact with both existing and prospective customers. It would suit a self-motivated, customer-focused professional who enjoys working as part of a close-knit team and is looking for a clear route to progress, including the option to move into a Commercial role over time.

Responsibilities

• Manage the full personal lines cycle across Motor and Household – new business, mid-term adjustments, renewals and claims support.
• Act as the day-to-day point of contact for existing clients, delivering first-class customer care and maintaining strong long-term relationships.
• Handle inbound and outbound client contact by phone and email in a professional, confident manner.
• Source and negotiate the most competitive terms from the panel of insurers on behalf of clients.
• Convert new business enquiries and identify cross-sell and up-sell opportunities across the existing book.
• Prepare accurate quotations, documentation and renewal invitations within agreed service standards.
• Maintain accurate client records on the broker management system and ensure files are complete and audit-ready.
• Ensure all activity is fully compliant with the Central Bank of Ireland's Minimum Competency Code and wider regulatory requirements.
• Work to individual and team targets while supporting colleagues to meet shared deadlines.
• Maintain CPD requirements and contribute to the ongoing development of the team.

Skills & Experience

• APA (Personal Lines) qualified as a minimum; CIP qualified or working towards CIP is an advantage.
• Minimum of 12-24 months' experience within a Personal Lines department.
• Demonstrable working knowledge of Motor and Household insurance products and processes.
• Full compliance with the Central Bank of Ireland's Minimum Competency Code.
• Excellent communication and interpersonal skills, including a confident telephone manner.
• Strong organisational skills with good attention to detail and time management.
• Self-motivated, enthusiastic and solution-focused, with the ability to use your own initiative.
• Well-developed negotiation and problem-solving abilities.
• Strong IT skills; experience of broker management systems (Applied Relay or similar) is an advantage.
• A genuine team player who is comfortable working to deadlines in a busy environment.
• Quarterly and annual bonus scheme.
• Pension contribution.
• Private medical insurance.
• Company-funded exam costs and structured staff and personal development programmes.
• Clear progression opportunities, including a route into Commercial lines.
• Modern office facilities with free on-site parking.