People & Experience Leader — Inspire Teams & Customer Magic

Mulberry Group; Dublin; Remote; EUR 42,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Bonus

Product allowance

Staff discount

Birthday day off

Pension & Life Assurance

Training & development

Volunteer days

Wellbeing service

Job summary

Mulberry Group is seeking an Assistant Manager, referred to internally as a People and Experience Leader, to partner with the Store Leader in developing a high performing team in our Dublin store. The role focuses on delivering an extraordinary customer experience, fostering inclusion, and driving commercial results aligned with our Mulberry Spirit and B Corp values.

You will be customer-focused, lead with integrity, and help create a culture that blends fashion excellence with community

Responsibilities

• You will partner with your Store Leader to develop the best team: create a high performing team where diversity is celebrated and every individual feels valued, respected, and included; encourage dynamic discussions and invite ideas to drive creativity; give honest feedback, praise, coach and challenge.
• You will always be Customer focused: nurture a welcoming and fun environment for customers and team; deliver an engaging and memorable customer experience in-store; stay culturally connected and excite customers with Mulberry's context.
• You will collaborate with your Store Leader to be commercially driven: drive business performance; build a network to deliver goals; use market awareness and analysis to maximise trading opportunities; lead operational excellence while respecting people, product and environment.
• You will care about people and the planet: embody Mulberry values, promote an inclusive culture, and contribute to B Corp practices in daily work.

Job description

Mulberry Group is seeking an Assistant Manager, referred to internally as a People and Experience Leader, to partner with the Store Leader in developing a high performing team in our Dublin store. The role focuses on delivering an extraordinary customer experience, fostering inclusion, and driving commercial results aligned with our Mulberry Spirit and B Corp values.

You will be customer-focused, lead with integrity, and help create a culture that blends fashion excellence with community