Experience Expert: Craft Memorable Luxury Experiences

Mulberry Group; Dublin; On-site; EUR 18,000 - 25,000; Full time

Benefits offered by this job

Product allowance

Staff discount

Birthday leave

Pension contributions & Life Assurance

Wellbeing service (Help@Hand)

Job summary

Mulberry Group is seeking a Sales Assistant, titled Experience Expert, to deliver memorable customer experiences in-store. You will use product knowledge and storytelling to tailor each interaction, build relationships, and contribute to Mulberry Spirit strategies.

You will stay customer-focused, driving performance with a curious, competitive mindset, and support an inclusive, sustainable culture aligned with Mulberry values.

Qualifications

• Customer-focused and able to deliver engaging, memorable experiences in-store.
• Able to build and maintain key customer relationships using CRM tools.
• Willing to learn and develop to become an expert in Mulberry's product range.

Responsibilities

• Create a welcoming and fun environment for customers and team.
• Deliver an engaging, dynamic and memorable customer experience in-store.
• Develop and maintain key customer relationships using instore CRM tools.
• Be culturally connected and excited to represent Mulberry in the brand story.

Skills

Customer service

Storytelling

CRM tools

Tools

CRM software

Job description

Mulberry Group is seeking a Sales Assistant, titled Experience Expert, to deliver memorable customer experiences in-store. You will use product knowledge and storytelling to tailor each interaction, build relationships, and contribute to Mulberry Spirit strategies.

You will stay customer-focused, driving performance with a curious, competitive mindset, and support an inclusive, sustainable culture aligned with Mulberry values.