Pensions & Life Admin Executive – Client Support

Howden Ireland; Wexford; On-site; EUR 36,000 - 52,000; Full time

Job summary

Howden Ireland, based in Enniscorthy, Co Wexford, seeks an Administration Executive for Life & Pensions to support the Director and manage end-to-end pension and life assurance administration for new and existing clients.

Reporting to the Operations Manager, you will maintain CRM data, liaise with product providers, prepare documentation, and contribute to continuous improvement while ensuring compliance and timely service delivery.

Qualifications

• A minimum of 5+ years previous experience working in an administrative role in the Life & Pensions industry.
• Specialised pension knowledge and prior paraplanning experience would be advantageous.
• Experience of Group Pension, PRSA and Risk scheme administration with stakeholder management.

Responsibilities

• Provide Administration and Sales Support including documentation, client DB management, queries, new business, quality control and pipeline management.
• Support advisers with reports and analyses on pension, investments and life assurance products; assist in financial plans.
• Group Scheme management: DC, PRSA, Group & Retail schemes, renewals, invoicing, leavers/joiners, engage members.
• Liaise with Product Providers on new business and client queries to ensure timely processing.
• General admin: filing, post, phone, emails and manager-assigned tasks.
• Ensure compliance, GDPR, CBoI and Howden procedures are followed; use tools and templates for efficiency.
• Oversee policy administration lifecycle for life, pensions and protection products; support reviews and renewals.
• Maintain CRM and internal platforms with high data accuracy.
• Contribute to continuous improvement of workflows, documents and client communications.
• Represent the unit on projects and cross-functional activity where required.

Skills

Organised

Time management

Communication skills

Customer service

Attention to detail

Multi-tasking

Self-motivation

Tools

CRM systems

Job description

Howden Ireland, based in Enniscorthy, Co Wexford, seeks an Administration Executive for Life & Pensions to support the Director and manage end-to-end pension and life assurance administration for new and existing clients.

Reporting to the Operations Manager, you will maintain CRM data, liaise with product providers, prepare documentation, and contribute to continuous improvement while ensuring compliance and timely service delivery.