Pensions & Investments Administrator - Hybrid & Flexitime

Standard Life plc; Dublin; Hybrid; EUR 35,000 - 40,000; Full time

Benefits offered by this job

Pension match

Funded Industry Qualifications

Lunch allowance

Flexitime

Hybrid working

Job summary

Standard Life plc is seeking a Pensions and Investments Administrator for a 12‑month FTC. You will deliver exceptional customer service to clients and intermediaries, handle administration accurately, and promote online channels to improve self‑service options.

Join a team that values customer focus, regulatory compliance and continuous improvement, with hybrid working and a comprehensive benefits package included.

Qualifications

• Proven track record of delivering good customer service to either internal or external customers

Responsibilities

• Provide excellent customer service to customers and intermediaries.
• Process customer requests and administration accurately and within agreed service levels.
• Treat every interaction as an opportunity to build rapport, credibility and advocacy for Standard Life.
• Identify opportunities to retain and grow the customers business with us.
• Proactively provide accurate information and guidance for the customer to help them make informed decisions about their financial future and gain trust in our ability to help them.
• Take opportunities to proactively promote alternative/lower cost service channels and explain the benefits of online technology to increase the use of self service and allow straight through processing.
• Follow the correct processes to make sure that all your actions meet the conformance requirements.
• Fulfil all the regulatory requirements of the role and ensure that your work is compliant and you treat customers fairly.
• Identify the root cause of problems to prevent repeat failures

Skills

Customer service

Education

QFA qualified or part-qualified

Job description

Standard Life plc is seeking a Pensions and Investments Administrator for a 12‑month FTC. You will deliver exceptional customer service to clients and intermediaries, handle administration accurately, and promote online channels to improve self‑service options.

Join a team that values customer focus, regulatory compliance and continuous improvement, with hybrid working and a comprehensive benefits package included.