Pensions Administration - Retirement

Willis Towers Watson; Dublin; Hybrid; EUR 38,000 - 58,000; Full time

Benefits offered by this job

Hybrid working options

25 days annual leave

Health insurance allowance €1,500

Life assurance

Future-focused pension contributions

Educational support

Share scheme

Cycle-to-work programme

Enhanced optical cover

Volunteer day

Job summary

Willis Towers Watson in Dublin is seeking a Pension Administration professional to independently manage a client portfolio within our Retirement line. You will liaise with insurers, clients and consultants, handling renewals, queries and audits while ensuring regulatory compliance.

The role offers hybrid working from our Dublin office and exposure to a global pension service platform. The ideal candidate will have APA or QFA qualifications, solid experience in financial services or pensions, and

Qualifications

• Experience in financial services, pensions or a related regulated environment.
• Ability to manage a portfolio of clients and respond to deadlines.
• Strong attention to compliance and data protection requirements.

Responsibilities

• Manage a portfolio of Tier 1 & Tier 2 group pension clients' insured benefits.
• Liaise with life assurance companies, clients, consultants and third parties.
• Process annual renewals from pre-renewal to final renewal documents.
• Handle client correspondence, complex queries and audit requests.
• Support workflow systems and assist with staff training.

Skills

Communication skills

Attention to detail

Time management

MS Office

Education

APA (Accredited Product Adviser)

QFA qualification

Tools

MS Office Suite

Job description

Description

Join our Retirement line of business as a Pension Administration - Retirement and work in a hybrid role out of our Dublin office to help deliver top-tier pension administration services to over five million participants worldwide

This is an opportunity to join our Willis Towers Watson Life and Pensions Administration Team and to be part of a dynamic team working together to build on past performance and to achieve even greater success in the future. The purpose of this role is to independently manage an agreed portfolio of clients in relation to their insured group pension benefits.

High-performing institutions cultivate and grow talent, carefully balancing costs and rewards.From employee benefits to executive compensation, we take a rounded perspective, based on leading-edge thinking, data, analytics and software, unearthing new ways to motivate people, foster wellbeing and implement solutions that work.

The Role

• You will be managing a portfolio of Tier 1 & Tier 2 group pension clients in relation to their insured group pension benefits.
• Liaising with life assurance companies, clients, consultants and third parties
• Acting as first point of contact for the client in respect of their group pension queries
• Processing insured group pension annual renewals from pre-renewal to issuing final renewal documentation (Annual Member Benefit Statements & Trustee Annual Report)
• Collate TAR backup and answer audit queries (if required)
• Managing the workflow system
• Liaising with the client and insurance company on:
  • Leaving Service Option Statements
  • Member Fund Switches
  • Monthly Contributions
  • New Entrants
  • Refund of Contributions (Employer and Employee)
  • Transfers In (exclusive of overseas transfers)
  • Transfers Out (exclusive of overseas transfers)
  • Standard Retirements
  • Dealing with PAOs
• Managing client correspondence (In and Out)
• Complex consultant queries
• Liaise with the WTW group risk administrator where required when processing scheme renewals / member claims
• Processing death claims & liaising with the group risk administrator where required
• Ensuring regulatory requirements, compliance deadlines and service level agreements are adhered to throughout daily processes
• Manage confidential information
• Adhering to all data protection requirements
• Attend client meetings / conference calls as required
• Training of new staff

Qualifications

What you'll bring

• QFA qualification is desirable, with APA (Accredited Product Adviser) qualification required.
• Proven industry experience within financial services, pensions, insurance, or a related regulated environment.
• Experience in a Life and Pensions Brokerage or Product Provider desirable
• Excellent PC skills -Microsoft Packages
• Be able to work with all levels of personnel
• Excellent communication skills (written & verbal)
• Ability to prioritise and work under time pressures
• Good attention to detail.

What we offer

At WTW Ireland, your wellbeing comes first. Depending on your role, you'll receive 25 days of annual leave with the option to add 5 extra days—giving you plenty of time to rest and recharge. You'll also benefit from a €1,500 health insurance allowance, life assurance, future-focused pension contributions, hybrid working options, educational support and a dedicated volunteer day. Customise additional flexible benefits with extras like our share scheme, cycle-to-work programme, and enhanced optical cover. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail]