Patient Services Executive - Beacon Limerick (Fixed Term Contract)

Hollybank Trustees Ltd; Limerick; On-site; EUR 28,000 - 36,000; Full time

Job summary

Beacon Limerick Hospital is seeking a Patient Services Executive (Fixed Term Contract) to provide administrative support across reception, appointments, tests and patient communications. You will handle telephone inquiries, prepare charts, collect monies and ensure confidentiality in a busy clinical environment.

Strong IT skills with MS Office and accuracy under pressure are essential. Reporting to the Operations Manager Beacon Limerick, you will work as part of a dedicated team to deliver

Qualifications

• Leaving Certificate or equivalent.
• FETAC Level 5 in Medical Administration is desirable.
• Experience using IT systems, including MS Excel & Word.
• At least 2 years of medical administration or secretarial experience.

Responsibilities

• Answer incoming telephone calls.
• Book appointments.
• Liaise with Beacon Limerick/Hospital with regard to booking tests and procedures.
• Preparing charts for clinics and running clinics for consultants.
• Complete typing and follow up for all patient related correspondence as necessary.
• Ensure that patient signature, processing bill, issuing receipts are carried out according as per policy and procedure.
• Receive visitors, answer general questions and direct individual to the appropriate person.

Skills

MS Excel

MS Word

Microsoft Office

ECDL

Education

Leaving Certificate

FETAC Level 5 in Medical Administration

Job description

Patient Services Executive - Beacon Limerick (Fixed Term Contract)

Location: On site / Limerick, Ireland
job type: Contract / Full-time
Sector and subsector: Medical & Healthcare | Administration
Salary: Competitive salary

Job Title: Patient Services Executive

Reports to: Operations Manager Beacon Limerick

Date: 2026

Overall Purpose of Job

Our mission is to provide exceptional patient care in an environment where quality, respect, caring and compassion are at the centre of all we do.

The purpose of this role is to provide administrative support in relation to the running of the practice to include dealing with telephone enquiries, booking appointments, tests and procedures, getting charts ready for clinics, collecting monies, dictation and any other administrative duties.

Key Responsibilities and Deliverables

• Answer incoming telephone calls
• Book appointments
• Liaise with Beacon Limerick/Hospital with regard to booking tests and procedures
• Preparing charts for clinics and running clinics for consultants
• Complete typing and follow up for all patient related correspondence as necessary
• Ensure that patient signature, processing bill, issuing receipts are carried out according as per policy and procedure.
• Understand the Insurance claim methods and types of cover relevant for procedures in Beacon Limerick/Hospital.
• Receive visitors, answer general questions and direct individual to the appropriate person.May perform miscellaneous duties.
• Liaise with referring physician, staff and patients.
• Have good knowledge of Microsoft Office and ECDL.Have basic knowledge of computers and Microsoft Windows software.
• Work well with others.

Confidentiality

You will be aware of the confidential nature of Hospital work and in particular, the right of patients to confidentiality.To this end you will not discuss workings of the Beacon Limerick/Hospital or its patients with people outside the Beacon Limerick/Hospital, save as required to do so in the course of your work.

The incumbent will be required to maintain and enhance their professional knowledge, skills and aptitudes necessary to respond to a changing situation.

Person Specification

Qualifications

• Leaving Certificate or equivalent
• FETAC Level 5 Course in Medical Administration is desirable
• Experience using IT systems, including MS Excel & Word.

Experience

• At least 2 years of medical administration or secretarial experience preferably in a front-line role in a pressurised environment

Job Specific Competencies and Knowledge

Understand how a medical practice is organised

Customer Service

• Exhibits high level of patient relation skills especially when dealing with elderly patients
• Deals effectively with patients who are anxious or nervous
• Puts the patient at the centre of their work
• Communicates effectively both verbally and in writing

Personal Effectiveness

• Have a positive and pleasant disposition
• Complies with policies and procedures with keen attention to detail
• Assume responsibility for one’s work
• Work well under pressure
• Motivated to care about patients
• Exhibits ability to work as member of team in daily performance of duties by helping others, communicating and handing over effectively and so forth
• Sees the impact of one’s actions on the wider team

Problem Solving and Continuous Improvement

• Can think on their feet when faced with patient queries
• Is always looking for ways to improve the patient experience
• Is always looking for new ways of working and optimising processes

Quality and Patient Safety

• Complies with all patient safety requirements to include patient identification, data protection, accurate recording of information and maintaining a safe and healthy work environment

Flexibility and adaptability

• All posts in Beacon Limerick/Beacon Hospital require a high level of flexibility to ensure the delivery of an effective and efficient service.Therefore, the post holder will be required to demonstrate flexibility as and when required.

This job description is intended to be an outline of the areas of responsibility and deliverables at the time of its writing.As Beacon Limerick/Hospital and the post holder develop, this job description may be subject to review in light of the changing needs of Beacon Limerick/Hospital.