Partner Relationship Representative

Viva; Dublin; Hybrid; EUR 60,000 - 75,000; Full time

Benefits offered by this job

Private medical health insurance

25 Days holiday + bank holidays

Employee contributory pension scheme

Car, laptop and mobile phone

Fuel and parking expenses

Diverse multicultural working env.

Job summary

Viva is seeking a Partner Relationship Representative to own the partnership program from our Sandyford, Dublin Office. You will support onboarding, verification, and activation of new merchants, while growing partner revenue and engagement.

You will identify potential partners, engage with them, and escalate complex requests. A strong English level and the ability to work independently and within a team are essential.

Qualifications

• 2+ years of experience in working cross-functionally to enhance partner relationships.
• Strong language skills with business-level English.
• Ability to identify business potential in technology-driven solutions.

Responsibilities

• Assist partners in onboarding, verifying, and activating new merchants.
• Identify and engage new prospective partners to promote collaboration framework.
• Escalate partner requests by opening cases for issues beyond their resolution capacity.
• Serve as the first point of contact for partners.
• Drive production and growth within the Indirect Team.
• Interest in AI-powered tools and openness to AI-enhanced environments.

Skills

Partner relationship management

Cross-functional collaboration

Stakeholder engagement

Independent working

English proficiency

Job description

Please note this is role is located from our Sandyford, Dublin Office.

Do you have a background with POS / EPOS solutions or Integrated payments solutions, creating new partnerships relationships and growing merchant activations / revenue growth? viva.com, a trailblazer in innovative payment services across Europe, is searching for talented and motivated Partner Relationship Representative to take ownership of the partnership program and play a pivotal role in shaping the future of payment solutions in the Ireland.

About viva.com

Viva.com is the 1st Tech Bank in Europe for Businesses revolutionizing omnichannel payment acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe. Licensed by the Bank of Greece, it operates under the EU FOS regime in 22 EU countries, delivering seamless financial services. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com's value proposition. Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.

Role Overview:

Indirect Team Representatives focus on supporting partners at a national level, ensuring effective onboarding, verification, and activation of new merchants.

Key Responsibilities:

• Assist partners in onboarding, verifying, and activating new merchants;
• Identify and engage new prospective partners to promote company's collaboration framework;
• Escalate partner requests by opening cases for issues beyond their resolution capacity;
• Serve as the first point of contact for partners;
• Drive production and growth within the Indirect Team;
• Interest in AI-powered tools and openness to working in AI-enhanced environments.

• 2+ years of experience in working cross-functionally to enhance partner relationships and business impact;

• Ability to identify both business potential and added value in technology-driven commercial solutions;

• Be a strong stakeholder with engagement skills and the ability to interact confidently with a wide variety of people at all levels;

• Be able to work independently and as part of a team to deliver parallel projects;

• Strong language skills with the ability to speak English at business level.

• Basic salary of Euro 60,000 to 75,000 depending on experience and skills sets
• Performance incentive payments, capped at 1.5 x base annual salary and paid monthly.
• Private medical health insurance.
• 25 Days holiday + bank holidays.
• Employee contributory pension scheme
• Car, laptop and mobile phone allowances.
• Fuel and parking expenses.
• A diverse multi-cultural working environment.