Panel Services & Customer Support Specialist

Fifty5Blue; Dublin; Hybrid; EUR 32,000 - 46,000; Full time

Job summary

Fifty5Blue in Dublin is seeking a Panel Service Executive to support the new Ireland TAM panel, onboarding members and handling ongoing communications. You will work closely with regional Field Technicians and internal teams to ensure a client-centric service and data quality.

The role involves field collaboration, call handling, and documentation to meet service levels and deadlines in a hybrid office-based environment in Ireland.

Qualifications

• Communication - strong relationship building and communication skills with internal partners and panel members
• Customer service - Polite and professional telephone manner with a positive work ethic towards problem solving
• Teamwork - proactive and strong self-motivated teammate who is happy to lend a hand when needed
• Problem solving - ability to work in a fast-paced environment with proven experience of working to deadlines

Responsibilities

• Contacting potential panel members to inform and onboard them to the panel
• Responding to incoming calls from panel members and recording the outcome of calls in the contact history database
• Making outgoing calls to panel members to follow up on potential compliance issues or technical faults with the metering
• Collaborating closely with Technicians whilst in panel member homes to perform interactive tests and quality checks
• Collecting information from Technicians about the equipment in the panel members homes and updating a central database
• Collaborating with Continuous Improvement (CI) agents to identify and address areas for change in the service
• Conducting validation checks to identify any issues with data held against a home that could impact data processing
• Working with the wider Fifty5Blue team to ensure SLA's (Service Level Agreements) and project deadlines are met

Skills

Communication

Customer service

Teamwork

Problem solving

Job description

Fifty5Blue in Dublin is seeking a Panel Service Executive to support the new Ireland TAM panel, onboarding members and handling ongoing communications. You will work closely with regional Field Technicians and internal teams to ensure a client-centric service and data quality.

The role involves field collaboration, call handling, and documentation to meet service levels and deadlines in a hybrid office-based environment in Ireland.