Outreach Officer

Irish Haemophilia Society; Dublin; In loco; EUR 32.000 - 46.000; Tempo pieno

Descrizione del lavoro

The Irish Haemophilia Society is seeking an Outreach Officer to provide comprehensive support and engagement to members and their families. You will develop relationships, identify needs, provide information and practical assistance, and refer to services as appropriate.

The role involves regular contact by telephone, email and occasional home or hospital visits, with talks to schools by Zoom or in person. You will work closely with the CEO and Operations Manager to ensure timely support and

Competenze

• Minimum of two years' relevant experience in outreach, community development or similar role.
• Experience working directly with individuals, families or communities and addressing a range of support needs.
• Excellent interpersonal and relationship-building skills.
• Excellent written and verbal communication skills.
• Strong listening, empathy and problem-solving abilities.
• Ability to communicate sensitively with people experiencing difficult circumstances.
• Excellent organisational and time-management skills.
• Strong attention to detail and accurate record-keeping.
• Good IT skills, including Word, Excel and Outlook.
• Ability to work independently and as part of a team.
• Commitment to equality, inclusion and safeguarding.
• Full driving licence and willingness to travel for visits.

Mansioni

• Maintain regular contact with members and families, including annual calls.
• Develop positive relationships and provide a confidential point of contact.
• Identify needs and provide information and guidance.
• Refer to relevant services when appropriate.
• Visit members in hospital or at home when required.
• Attend hospital appointments with members and families when needed.
• Liaise with families, schools and professionals as required.
• Provide information and practical guidance on entitlements and supports.

Conoscenze

Outreach experience

Interpersonal skills

Communication skills

Active listening

Organisational skills

IT literacy

Confidentiality

Driving licence

Strumenti

Microsoft Word

Microsoft Excel

Microsoft Outlook

Descrizione del lavoro

The Irish Haemophilia Society (IHS) was founded in 1968 by members of the medical profession, people with haemophilia, their families and friends who recognised the need for support, information and advocacy for people affected by haemophilia and related bleeding disorders. Over the years, the Society has developed from a voluntary group of parents seeking better services for their children into an established and professional charitable organisation. The Society is committed to supporting its members, promoting their wellbeing and independence, representing their interests and ensuring that people affected by haemophilia and other bleeding disorders have access to appropriate information, services and supports.

The Role

The Irish Haemophilia Society is seeking to appoint an enthusiastic, compassionate and highly organised Outreach Officer to provide a comprehensive programme of support and engagement to members and their families.

The Outreach Officer will be a key point of contact for members and will work to ensure that individuals and families feel supported, informed and connected to the Society. The successful candidate will develop positive relationships with members, identify their needs, provide appropriate information and practical assistance, and refer members to relevant services where appropriate.

The role will involve regular contact with members by telephone, email and sometimes in person, as well as infrequent home or hospital visits. Talks to schools, either by zoom or in person will also be required. The Outreach Officer will work closely with the Chief Executive, Operations Manager, colleagues, healthcare professionals and relevant external organisations to ensure that members receive appropriate and timely support.

Key Responsibilities

Member Support and Engagement

• Maintain regular contact with all members of the organisation and their families, including annual telephone contact with each member.
• Develop and maintain positive, professional and supportive relationships with members.
• Provide a responsive and confidential point of contact for members seeking information, assistance or support.
• Identify individual member needs and provide appropriate information and guidance.
• Respond sensitively to members experiencing difficulties or requiring additional support.
• Follow up with members where appropriate to ensure that issues raised have been addressed.
• Ensure confidential database is updated regularly in relation to details of member contact.
• Promote awareness of the services, programmes, events and supports available through the Society.
• Encourage member participation and engagement with Society activities and initiatives.
• Identify emerging issues, concerns or gaps in services affecting members and bring these to the attention of the Chief Executive.
• Visit members in hospital and at home, when appropriate and when required, and provide ongoing contact and support during periods of illness or treatment.
• Attend hospital appointment with members and their families, when appropriate and when required.
• Liaise with families, schools and relevant professionals when required.
• Provide information and practical guidance to families and other relevant individuals supporting a person with haemophilia or a related bleeding disorder.

Information & Advice

• Act as an information resource for members on matters including travel, social welfare, healthcare-related supports, HAA cards and other relevant entitlements and services.
• Provide clear and accessible information to members while recognising the boundaries of the role and referring specialist matters to appropriate professionals or agencies.
• Assist members in understanding and navigating relevant services and supports.
• Maintain up-to-date knowledge of relevant statutory, healthcare, social welfare and community services.
• Advocate for members, where appropriate.
• Work collaboratively with healthcare professionals, statutory agencies, community organisations and other stakeholders where this will benefit members.
• Escalate significant or urgent concerns to the Chief Executive in accordance with Society procedures.
• Contribute to identifying broader issues affecting members that may require organisational advocacy or policy attention.

Database, Records and Confidentiality

• Maintain accurate and up-to-date records of member contacts, visits, enquiries and follow-up actions, by updating the Society's membership database following contact with members.
• Maintain appropriate confidentiality in relation to all member information.
• Provide regular reports to the Chief Executive, including monthly information on member contacts and outreach activity.

Surveys & Research

• Assist with surveys, data collection and research projects undertaken by the Society.
• Gather feedback from members regarding their experiences, needs and priorities.
• Contribute to identifying opportunities to improve the services and supports provided by the Society.
• Assist the Chief Executive with the development and implementation of member-focused projects and initiatives.

Safeguarding & Emergency Support

• Ensure that any safeguarding concerns are dealt with promptly and appropriately and are escalated in accordance with relevant legislation, guidance and Society policies.
• Participate in an Emergency Contact rota and respond appropriately to urgent member-related matters within the scope of the role.

General Responsibilities

• Provide general administrative support to the Society when required.
• Assist with the organisation and delivery of member meetings, events, information sessions and other Society activities.
• Attend and participate in relevant meetings, conferences and events and activities of the organisation.

Essential Skills, Knowledge and Experience

The successful candidate will have:

• A minimum of two years' relevant experience. For example: In an outreach, community development, member support, family support, social care or similar role, preferably within a charity or voluntary organisation.
• Experience of working directly with individuals, families or communities and responding to a range of support needs.
• Excellent interpersonal and relationship-building skills.
• Excellent written and verbal communication skills.
• Strong listening, empathy and problem-solving skills.
• The ability to communicate sensitively with people who may be experiencing difficult or challenging circumstances.
• Excellent organisational and time-management skills, with the ability to manage competing priorities.
• Strong attention to detail and accurate record-keeping skills.
• Good IT skills and proficiency in Microsoft Office, including Word, Excel and Outlook.
• The ability to work independently, use initiative and make appropriate decisions while also working effectively as part of a team.
• The ability to maintain confidentiality and demonstrate sound professional judgement.
• A commitment to equality, inclusion and safeguarding.
• A full driving licence and willingness to travel for home, hospital and other outreach visits when required.

Personal Attributes

We are looking for an individual who is:

• Compassionate, approachable and member focused.
• Professional, reliable and trustworthy.
• Confident in communicating with people from a wide range of backgrounds.
• Proactive and able to identify and respond to members' needs.
• Ability to manage sensitive or challenging situations appropriately.
• Highly organised and capable of working with minimal supervision.
• Flexible and willing to respond to the changing needs of members and the organisation.
• Committed to the values and objectives of the Irish Haemophilia Society.

What We Offer

The successful candidate will have the opportunity to develop their skills and career within an established and supportive charitable organisation.

The role provides an opportunity to make a meaningful difference to the lives of people with haemophilia and related bleeding disorders, their families and the wider community. The successful candidate will work in a varied and rewarding position with opportunities to develop expertise in member support, outreach, advocacy, safeguarding, community engagement and charity services.

Closing date: Sunday 15th November 2026 with interviews taking place on Wednesday 18th November 2026.