Operations Specialist, Europe

allwhere; Dublin; On-site; EUR 35,000 - 50,000; Full time

Job summary

allwhere is seeking an Operations Specialist for their new Dublin office. This role involves overseeing order processes, coordinating with teams, and ensuring exceptional customer service. Applicants should have a Bachelor’s degree, prior customer service experience, and a strong attention to detail. Those with operations experience are highly desirable. Join our team to help build something exciting in Europe and be part of a fast-paced, high-growth environment.

Qualifications

• Bachelor's degree is required.
• Previous experience in customer service/support is essential.
• Prior operations experience is highly desirable.
• Ability to adapt to evolving processes.
• Strong written and verbal communication skills.

Responsibilities

• Oversee the order lifecycle ensuring accuracy and timeliness.
• Coordinate operations across internal teams.
• Manage communications with customers and partners.
• Monitor SLA adherence and intervene as necessary.
• Drive operational efficiency and support company goals.

Skills

Customer service experience

Operations understanding

Attention to detail

Cross-functional collaboration

Problem-solving

Education

Bachelor’s degree

Job description

Job Title: Operations Specialist, Europe

Location: New York, NY

Company: allwhere

allwhere is a D.E. Shaw backed tech startup transforming the way companies manage IT assets. We are excited to be opening our Ireland office to help serve our European clients. As a member of our Operations team, you’ll help ensure the right devices get to the right people, wherever they are in the world. You’ll work closely with internal teams, customers, and a variety of tech platforms to make that happen with speed, accuracy, and world‑class service.

We’re looking for sharp, motivated individuals who are ready to launch their careers in a fast‑paced, high‑growth environment. If you’re passionate about process, thrive on details, and enjoy solving complex logistical puzzles, you’ll feel right at home here. This is your chance to make an impact and grow with a team that’s building something exciting from the ground up.

Key Responsibilities:

• Oversee the order lifecycle from placement to completion, ensuring accuracy and timeliness
• Coordinate across internal teams to keep operations moving and resolve issues efficiently
• Manage inbound and outbound communication with customers and partners
• Monitor and maintain SLA adherence, proactively managing queues and identifying orders and tickets that require intervention
• Build subject matter expertise across services, order types, pricing, and workflows to enable confident guidance and operational decision‑making
• Investigate and manage escalations by identifying root causes, gathering context, and coordinating the right teams to drive timely resolution
• Support information gathering when needed to help resolve escalations
• Recognize when issues need to be escalated and raise to the appropriate party
• Execute daily workflows while surfacing opportunities for process and system improvements
• Collaborate effectively with stakeholders at all levels to drive operational efficiency and support company goals

Qualifications:

• Bachelor’s degree
• Previous experience in a customer service/support role
• Prior experience in an operations role is highly desirable
• Ability to adapt and contribute to continually evolving processes
• Experience with cross‑functional collaboration
• Strong attention to detail and ability to multitask
• Excellent written and verbal communication skills
• Data‑driven mindset
• Strong problem‑solving and critical thinking abilities
• Ability to collaborate effectively with a diverse team in a fast‑paced environment

Join our team at allwhere and become one of the founding team members of our European office. If you possess the necessary skills and qualifications, we encourage you to apply for this exciting opportunity.