Operations & Soft Services Manager

Sodexo Ireland; Dublin; Presencial; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

Sodexo Ireland is seeking an experienced Operations & Soft Services Manager to lead the delivery of integrated facilities services at the Grangegorman PPP contract in Dublin. You will manage a large, multidisciplinary team, foster strong client relationships and drive service excellence in a busy third-level education environment.

The role requires hands-on leadership, proven FM delivery across hard and soft services, and a strong focus on safety, performance metrics and cost control within a

Formación

• Minimum 1 year of experience in facilities management.
• Level 6 qualification (incl Higher Advanced Certificate & National Craft Certificate).
• Strong leadership and people-management abilities.
• Commercial awareness with budgeting and cost control experience.
• Experience delivering hard and soft FM services.
• Proven ability to manage large multidisciplinary teams.
• Experience with CAFM systems and auditing platforms.
• Excellent client relationship and stakeholder management skills.
• Knowledge of health and safety legislation and quality management systems.
• Ability to drive continuous improvement and operational efficiency.
• Experience in a busy campus or education environment.

Responsabilidades

• Lead a team of about 50 staff including managers and supervisors.
• Oversee hard and soft Facilities Management services with contractual compliance and high standards.
• Manage cleaning, security, grounds, waste, and caretaking services.
• Coordinate planned preventive and reactive maintenance with partners.
• Act as operational client contact, building strong relationships.
• Monitor KPIs and SLAs, drive continuous improvement.
• Support budgeting, forecasting and cost control.
• Identify opportunities to improve efficiency and add value.
• Manage subcontractors and supply chain for cost-effective delivery.
• Lead health and safety initiatives, audits and compliance.
• Oversee recruitment, training and performance management.
• Maintain records using CAFM, Safeguard, SEMS and auditing platforms.
• Sector: professional, scientific and technical activities.

Conocimientos

Facilities management

Leadership

Team management

Budgeting

Client relationship management

Educación

Level 6 qualification

Herramientas

CAFM systems

Microsoft Office

Safeguard

SEMS

Descripción del empleo

Application Details

In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit. Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.

Job Description

Are you an experienced Facilities Management professional with a strong background in operational leadership, soft services and commercial performance? Sodexo is looking for an Operations & Soft Services Manager to lead the delivery of integrated facilities services across our high-profile Grangegorman PPP contract in Dublin. This is an exciting opportunity for a hands-on leader who can manage a large, multidisciplinary team, build strong client relationships and drive service excellence across a busy third-level education environment.

Key Responsibilities

• Lead, motivate and develop a team of approximately 50 employees, including managers, supervisors and frontline staff.
• Oversee the delivery of hard and soft Facilities Management services, ensuring contractual compliance and consistently high service standards.
• Manage cleaning, security, grounds maintenance, waste management, caretaking and associated support services.
• Coordinate planned preventative maintenance (PPM) and reactive maintenance activities alongside service partners and specialist contractors.
• Act as the key operational contact for the client, building strong relationships through proactive communication and effective stakeholder management.
• Monitor contractual KPIs and SLAs, driving continuous improvement and ensuring service delivery meets agreed expectations.
• Support budget management, forecasting and financial reporting, controlling labour, supplier and consumable costs.
• Identify opportunities to improve operational efficiency, introduce innovative solutions and enhance the value delivered to the client.
• Manage subcontractors and supply chain partners, ensuring safe, compliant and cost-effective service delivery.
• Lead health and safety initiatives, audits, inspections and compliance activities, ensuring corrective actions are completed promptly.
• Oversee recruitment, training, performance management, employee engagement and development.
• Maintain accurate operational and compliance records using CAFM systems, Safeguard, SEMS and relevant auditing platforms.

What We’re Looking For

Proven experience managing large-scale Facilities Management contracts encompassing both hard and soft services. Strong leadership and people management skills, with experience developing and motivating high-performing teams. Commercial awareness and experience managing budgets, cost control and financial performance. Excellent client relationship, communication, negotiation and stakeholder management skills. A strong understanding of health and safety legislation, statutory compliance and quality management systems. Experience monitoring KPIs, managing SLAs, conducting audits and driving continuous improvement. Good IT skills, including experience with CAFM systems, auditing platforms and Microsoft Office. The ability to manage competing priorities, resolve operational challenges and deliver results in a demanding environment.

• Sector: professional, scientific and technical activities

Career Level

• Experienced [Non-Managerial]

Candidate Requirements

Essential

• Minimum Experienced Required (Years): 1
• Minimum Qualification: Level 6 (incl Higher Advanced Certificate & National Craft Certificate)

Desirable

• Ability Skills: Administration, Interpersonal Skills
• Competency Skills: Collaboration, Teamwork