Senior Incident Coordinator

McKesson; Cork; On-site; EUR 66,000 - 110,000; Full time

Job summary

McKesson seeks a Senior Incident Coordinator to lead coordination and communication of complex cybersecurity incidents across the enterprise. You will act as a central point during high-priority events, aligning security, technology, and business teams to drive a timely response.

The role emphasizes crisis leadership, clear written incident communications, and strong stakeholder management, with opportunities to shape incident playbooks and tabletop exercises.

Qualifications

• 7+ years of progressive experience in cybersecurity, incident response, crisis management, security operations, business continuity, or related field.
• Experience coordinating complex cybersecurity incidents involving multiple technical and business stakeholder groups.
• Experience managing incident communications, stakeholder updates, escalation, action tracking, and response coordination during high-priority events.
• Demonstrated ability to communicate effectively with technical teams, business stakeholders, and senior leadership during time-sensitive situations.
• Strong technical writing experience, including incident timelines, reports, briefings, playbooks, lessons learned, and other structured incident documentation.
• Experience translating complex cybersecurity information into clear, concise, non-technical communications.
• Experience supporting or facilitating tabletop exercises, incident simulations, preparedness activities, or post-incident reviews.
• Working knowledge of cybersecurity incident response processes and terminology sufficient to effectively coordinate technical response activities.

Responsibilities

• Lead the coordination of complex cybersecurity incidents, establishing response structure, communication cadence, stakeholder alignment, action tracking, and escalation paths.
• Serve as a central point of coordination during high-priority incidents, bringing together security, technology, business, legal, communications, vendors, and other stakeholders as appropriate.
• Coordinate incident bridges, working sessions, and communication channels, ensuring actions, decisions, owners, dependencies, and next steps remain clear throughout the response.
• Develop and maintain accurate incident documentation, including timelines, decision logs, action trackers, incident summaries, post-incident reports, and lessons learned.
• Draft clear, audience-appropriate incident communications, translating complex cybersecurity developments into concise updates for executives, business stakeholders, and broader internal audiences.
• Partner with technical response teams to understand investigation findings, business impact, containment, remediation, and recovery status and translate those findings into coordinated actions and communications.
• Plan and facilitate tabletop exercises, simulations, and incident response drills to strengthen organizational preparedness and cross-functional coordination.
• Lead or support post-incident reviews and after-action activities, identifying opportunities to strengthen processes, communications, documentation, and organizational readiness.
• Develop and maintain incident coordination playbooks, communication templates, escalation procedures, and supporting readiness materials.

Skills

Incident response

Crisis management

Security operations

Business continuity

Stakeholder management

Technical writing

Tabletop exercises

Education

Bachelor's degree in Computer Science, Cybersecurity, Information Systems, Business, Communications, or equivalent

Tools

SIEM

EDR/XDR

SOAR

Cloud security

Network security

Identity security

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

About the Role

McKesson is seeking a Senior Incident Coordinator to lead the coordination and communication of complex cybersecurity incidents across the enterprise. In this role, you will serve as a central point of coordination during high-priority events, bringing together technical teams, business stakeholders, leadership, and external partners to drive an organized and timely response. You will manage incident communications, maintain clear documentation and stakeholder alignment, support post-incident reviews, and help strengthen organizational readiness through exercises and continuous improvement. This role is ideal for a cybersecurity professional who combines incident response knowledge with strong crisis leadership, communication, organization, and stakeholder management skills.

What You’ll Do

• Lead the coordination of complex cybersecurity incidents, establishing response structure, communication cadence, stakeholder alignment, action tracking, and escalation paths.
• Serve as a central point of coordination during high-priority incidents, bringing together security, technology, business, legal, communications, vendors, and other stakeholders as appropriate.
• Coordinate incident bridges, working sessions, and communication channels, ensuring actions, decisions, owners, dependencies, and next steps remain clear throughout the response.
• Develop and maintain accurate incident documentation, including timelines, decision logs, action trackers, incident summaries, post-incident reports, and lessons learned.
• Draft clear, audience-appropriate incident communications, translating complex cybersecurity developments into concise updates for executives, business stakeholders, and broader internal audiences.
• Partner with technical response teams to understand investigation findings, business impact, containment, remediation, and recovery status and translate those findings into coordinated actions and communications.
• Plan and facilitate tabletop exercises, simulations, and incident response drills to strengthen organizational preparedness and cross-functional coordination.
• Lead or support post-incident reviews and after-action activities, identifying opportunities to strengthen processes, communications, documentation, and organizational readiness.
• Develop and maintain incident coordination playbooks, communication templates, escalation procedures, and supporting readiness materials.
• Mentor team members and promote consistent incident coordination and crisis communication practices.

Basic Requirements

• 7+ years of progressive experience in cybersecurity, incident response, crisis management, security operations, business continuity, or a related field.
• Experience coordinating complex cybersecurity incidents involving multiple technical and business stakeholder groups.
• Experience managing incident communications, stakeholder updates, escalation, action tracking, and response coordination during high-priority events.
• Demonstrated ability to communicate effectively with technical teams, business stakeholders, and senior leadership during time-sensitive situations.
• Strong technical writing experience, including incident timelines, reports, briefings, playbooks, lessons learned, and other structured incident documentation.
• Experience translating complex cybersecurity information into clear, concise, non-technical communications.
• Experience supporting or facilitating tabletop exercises, incident simulations, preparedness activities, or post-incident reviews.
• Working knowledge of cybersecurity incident response processes and terminology sufficient to effectively coordinate technical response activities.
• Bachelor’s degree in Computer Science, Cybersecurity, Information Systems, Business, Communications, or equivalent related experience.

Preferred Skills/Experience

• Experience coordinating major cybersecurity incidents in a large or regulated enterprise environment.
• Familiarity with common incident response technologies such as SIEM, EDR/XDR, SOAR, network security, identity security, and cloud security platforms.
• Understanding of digital forensics, threat analysis, containment, remediation, and recovery practices.
• Experience working with vendors, managed security providers, legal, communications, business continuity, or other cross-functional incident stakeholders.
• Experience developing or facilitating tabletop exercises, simulations, crisis management drills, or incident response training.
• Experience developing executive-level cybersecurity communications and business-impact summaries.
• Experience developing incident response playbooks, communication plans, escalation procedures, or crisis management frameworks.
• Relevant certifications such as CISSP, CISM, GCIH, Security+, CySA+, or equivalent.

Travel / Work Environment / Physical Requirements

Work model, office presence, and travel expectations should be confirmed based on team and business needs. Occasional travel may be required for team meetings, incident response support, training, or business continuity activities. Role generally requires the ability to work at a computer for extended periods and participate in virtual or in-person meetings.

Total Rewards

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position €66,000 - €110,000

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.