Operations Manager at Dalata Hotel Group

Dalata Hotel Group; Cork; On-site; EUR 52,000 - 65,000; Full time

Benefits offered by this job

Free employee meals on duty

50% Off FB in all properties

€60 Employee rate on rooms for all Dal

30% Off Friends Family rate

Extra annual leave day (5 days max)

Employee Assistance Programme

Cycle to Work Scheme/Transport Schemes

Pension access

Dalata Academy development

Staff appreciation initiatives

Team building activities

Charity events

Job summary

Dalata Hotel Group is seeking an experienced Operations Manager for our Cork properties. This on-site, full-time role offers an exciting opportunity to lead hotel operations, elevate guest experiences, and drive performance while shaping team culture.

You will report to the General Manager, directly lead department heads, and be responsible for profitability, KPI management, and strategic growth across the property in a collaborative, fast-paced environment.

Qualifications

• 2 to 3 years of experience in a Deputy, Operations or Senior Manager role within a large hotel.
• Experience in people leadership and motivation.
• Strong commercial awareness and experience in managing KPIs, costs and revenues.
• Proven ability to nurture and develop talented employees.
• Excellent communication skills, with comfort in contributing to the overall hotel strategy.

Responsibilities

• Provide strategic support to the General Manager for all hotel operations.
• Directly lead the heads of departments.
• Ensure that all staff are consistently motivated and engaged to deliver excellence in service.
• Succession Planning – Lead the development and continuous learning of the hotel staff.
• Ensure the best level of customer care within the property.
• Support the profitability and cost management of the hotel.

Skills

Leadership

KPI Management

Commercial Awareness

People Leadership

Communication Skills

Job description

This Full time on site position offers great opportunities for career growth.

Operations Manager Are you a dynamic leader with a passion for hospitality? At Dalata Hotel Group, we believe that great teamwork and leadership are at the heart of hospitality. Dalata Hotel Group are currently looking for an experienced Operations Manager who is eager to take ownership, elevate their teams, and drive outstanding performance while continuing to grow professionally. In this role, you will enjoy the unique opportunity to shape the culture and success of your team and contribute to the strategy of this hotel. If you are looking for the next opportunity or move in your career in a supportive environment that values innovation and excellence, we invite you to be part of our thriving community at Dalata Hotel Group. As Operations Manager you will report to the General manager. You will guide and manage hotel operations effectively, ensuring exceptional guest experiences, strategic growth, and high-performance standards while fostering a positive work environment and driving financial success.

Benefits Free employee meals on duty 50% Off FB in all properties €/£60 Employee rate on rooms for all Dalata owned hotels 30% Off Friends Family rate Extra annual leave day for every year worked (5 days to maximum of 5 days) Employee Assistance Programme Cycle to Work Scheme/Transport Schemes Pension access (Ask your HR Manager for local pension information) Development opportunities through our Dalata Academy to support your career journey Staff appreciation Initiatives, fun team building activities and regular charity events

Your Key Duties and Responsibilities:

• Provide strategic support to the General Manager for all hotel operations.
• Directly lead the heads of departments.
• Ensure that all staff are consistently motivated and engaged to deliver excellence in service.
• Succession Planning – Lead the development and continuous learning of the hotel staff.
• Ensure the best level of customer care within the property.
• Support the profitability and cost management of the hotel.

What You Will Need:

• 2 to 3 years of experience in a Deputy, Operations or Senior Manager Role within a large hotel.
• Experience in people leadership and motivation
• Strong commercial awareness and experience in managing KPIs, targets, costs and revenues.
• Proven ability to nurture and develop talented employees
• Excellent communication skills, with comfort in contributing to the overall hotel strategy.
• Confident, ambitious, and proactive in approach.

About us

Dalata Hotel Group – We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe. Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers. Dalata Hotel Group is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.

Located right in the heart of it all in Cork city centre, Maldron Hotel Shandon is beautifully set north of the River Lee and North Gate Bridge. The area is steeped in history, from its medieval churches to its breathtaking architecture. Make us your epic basecamp to explore, located just a few minutes walk from the main shopping street, Opera Lane, and the city’s finest restaurants, bars and attractions such as the famous Shandon Bells. The area has it all.