Operations Manager

SRG Ireland; Galway; On-site; EUR 90,000 - 120,000; Full time

Job summary

SRG Ireland is seeking an experienced Site Manager to lead a high-profile operation within a world-class biopharmaceutical facility in Ireland. You will drive day-to-day performance, ensure safety and quality, and build strong relationships with customers and internal stakeholders.

You will lead a large team, mentor supervisors, manage budgets, and champion continuous improvement in a highly regulated environment, with accountability for service delivery and site compliance.

Qualifications

• Proven experience leading operations within a regulated manufacturing environment.
• Strong people leadership with ability to develop and mentor teams.
• Experience managing customer or stakeholder relationships.
• Excellent organizational, communication, and problem-solving skills.
• Ability to make decisions confidently and own outcomes.
• Experience managing performance, quality, and safety standards.
• Knowledge of GMP, GDP, ISO standards or similar regulatory requirements.

Responsibilities

• Lead day-to-day site operations and ensure service delivery targets are achieved.
• Coach, mentor and develop supervisors and operational teams; support recruitment and onboarding.
• Ensure activities comply with site procedures and regulatory requirements; uphold safety and quality standards.
• Manage site budgets and resources; analyze operational data for improvements.

Skills

Leadership

Operations management

Compliance

Stakeholder management

Quality assurance

Job description

Job Description

Are you an experienced operations leader looking for an opportunity to take ownership of a high-profile site within a regulated manufacturing environment? This is a chance to lead a large operational team within a world-class biopharmaceutical manufacturing facility, where your leadership will directly influence service excellence, compliance standards, team performance, and customer satisfaction. Whether your background is in cleaning services, facilities management, pharmaceuticals, medical devices, food production, manufacturing, logistics, or another highly regulated operational environment, we are interested in hearing from candidates with strong people leadership and operational management experience.

What's in It for You?

Lead a high-profile operation supporting a leading manufacturing facility. Take full ownership of site performance, service delivery, and customer relationships. Develop and mentor supervisors and team members, helping them grow and succeed. Work in a highly regulated environment where quality, compliance, and continuous improvement are valued. Gain exposure to senior stakeholders and contribute to strategic operational decisions. Be empowered to identify improvements, implement new ideas, and drive operational excellence. Join a role that offers variety, autonomy, and significant responsibility.

The Opportunity

As Site Manager, you will be responsible for the overall operational performance of the site, ensuring services are delivered safely, efficiently, and in compliance with all quality and regulatory requirements. You will lead a team focused on maintaining high standards within a controlled manufacturing environment while building strong relationships with customers and internal stakeholders. This role offers a balance of people leadership, operational management, customer engagement, and continuous improvement activities.

What You'll Be Doing

• Leadership & Operations: Lead day-to-day site operations and ensure service delivery targets are achieved. Create a positive, high-performance culture that motivates and engages employees. Manage multiple priorities while maintaining exceptional service standards. Drive continuous improvement initiatives and identify opportunities to enhance site performance. Act as the key point of contact for site stakeholders and customer representatives. Build strong partnerships through proactive communication and problem solving.
• Team Development: Coach, mentor, and develop supervisors and operational teams. Conduct performance reviews and support career development plans. Identify training needs and ensure team capability continues to grow. Support recruitment, onboarding, and retention activities. Foster a culture of accountability, teamwork, and excellence.
• Quality, Compliance & Safety: Ensure operational activities are completed in accordance with site procedures and regulatory requirements. Maintain high standards of quality, hygiene, and compliance within a controlled environment. Champion a strong health and safety culture across the site. Support risk assessments, investigations, and corrective actions where required. Monitor performance through KPIs and operational reporting.
• Financial & Administrative Management: Manage site budgets and resources effectively. Ensure accurate payroll processes and administrative compliance. Analyse operational performance data and identify opportunities for improvement.

What We’re Looking For

• Essential: Proven experience managing operations within a regulated manufacturing or operational environment.
• Strong people leadership experience with the ability to motivate and develop teams.
• Experience managing customer or stakeholder relationships.
• Excellent organisational, communication, and problem-solving skills.
• Ability to make decisions confidently and take ownership of outcomes.
• Experience managing performance, quality, and safety standards.
• Desirable: Experience in cleaning services, facilities management, cleanroom operations, pharmaceutical, biotech, medical device, food manufacturing, or similar sectors.
• Knowledge of GMP, GDP, ISO standards, or other regulated industry requirements.
• Experience managing budgets and operational KPIs.
• Continuous improvement or Lean/Kaizen experience.

What Success Looks Like

• Leads with confidence and integrity.
• Builds engaged, high-performance teams.
• Creates strong customer partnerships.
• Takes ownership and delivers results.
• Encourages collaboration and continuous improvement.
• Maintains the highest standards of safety, quality, and compliance.
• Inspires others to achieve their best.

This is an excellent opportunity for an ambitious operations leader who wants to make a real impact, develop their career, and lead a critical operation within a highly regulated environment.