Operations Coordinator (Installations)

Centrica plc; Dublin; Hybrid; EUR 42,000 - 64,000; Full time

Job summary

Centrica plc, operating as Bord Gáis Energy in Ireland, is hiring an Operations Coordinator (Installations) to join our Local Heroes and Net Zero teams. You’ll be the first point of contact for customers and installers, coordinate installation activities, and help deliver a seamless end-to-end journey across our installation ecosystem.

You’ll analyze data to identify improvements, manage stakeholder relationships, and support boiler and EV installations while ensuring quality and compliance.

Qualifications

• Experience in Customer Service/Operations or similar analytical role.
• Salesforce experience preferred (navigation, case management, dashboards & reporting).
• Team-oriented with ability to provide ground support for sales and operations.
• Aptitude for identifying gaps and implementing solutions.
• Ability to utilise technology to build solutions.
• Attention to detail while handling multiple projects under deadline pressure.
• Growth mindset with adaptability in a changing environment.
• Experience working with contractors or third parties.
• Demonstrable experience of using data (Business Intelligence) to inform decisions.
• Experience from customer operations, sales support, installations, or fast-paced environments with strong commercial awareness and stakeholder engagement.

Responsibilities

• Provide first-line support to customers and installers, resolving queries, issues, and complaints.
• Coordinate installation schedules, surveys, and communication across customers, installers, and field teams.
• Build strong relationships with installers, surveyors, and trade partners to support business growth.
• Monitor service quality and compliance, ensuring partners meet standards and deliver excellent customer experiences.
• Support the delivery of boiler and EV installations, ensuring a smooth end-to-end journey.
• Analyse operational performance, identify root causes, and help implement improvements.
• Drive initiatives to reduce complaints and enhance customer satisfaction.
• Liaise with suppliers to ensure orders are fulfilled and delivery timelines are met.
• Track and contribute to the achievement of key operational and customer service metrics.

Skills

Customer service

Operations

Salesforce

Data analysis

Stakeholder management

Tools

BI tools

CRM systems

Job description

Join us, be part of more. We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer.

We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

About your team

We’re the pride of Ireland. Bord Gáis Energy have been powering the nation’s homes and businesses for almost 40 years. But now, we’re so much more than just gas and electric. Through our unique combination of household heroes and energy assets, we’re at the heart of the energy transition in Ireland, strengthening the country’s energy security and helping customers get ready for a net zero future. We have an exciting opportunity for an Operations Coordinator (Installations) to join our growing Local Heroes and Net Zero teams. In this pivotal role, you'll act as a key point of contact for both customers and installers, providing first-line support across our installation ecosystem and helping to deliver a seamless end-to-end customer journey. Working closely with a wide range of stakeholders, you'll play a vital role in ensuring positive outcomes for customers and installers at every stage of the installation process. From resolving complex queries and complaints to supporting onboarding activities, driving process improvements, monitoring performance, and ensuring quality and compliance standards are met, you'll help shape an outstanding customer and partner experience. We're looking for someone who is passionate about building strong relationships, solving problems, and identifying opportunities to improve the way we work. You'll be comfortable analysing information, turning insights into meaningful recommendations, and contributing to projects that support business growth and transformation.

Location

Based within commuting distance of our Dublin office, you'll be comfortable working on a hybrid basis with at least two days per week spent in the office.

Key Accountabilities

• Provide first-line support to customers and installers, resolving queries, issues, and complaints.
• Coordinate installation schedules, surveys, and communication across customers, installers, and field teams.
• Build strong relationships with installers, surveyors, and trade partners to support business growth.
• Monitor service quality and compliance, ensuring partners meet agreed standards and deliver excellent customer experiences.
• Support the delivery of boiler and EV installations, ensuring a smooth end-to-end journey.
• Analyse operational performance, identify root causes, and help implement improvements.
• Drive initiatives to reduce complaints and enhance customer satisfaction.
• Liaise with suppliers to ensure orders are fulfilled and delivery timelines are met.
• Track and contribute to the achievement of key operational and customer service metrics.

Here’s what we’re looking for

• Experience working in Customer Service/Operations, Sales Operations, or a similar analytical role.
• Salesforce experience is preferred (navigation, case management, dashboards & reporting).
• A team-oriented individual who will provide ground support for our sales and operations team.
• Aptitude for identifying gaps and implementing solutions.
• Ability to utilise technology for building solutions.
• Attention to detail while handling multiple, simultaneous projects under deadline pressure.
• Positive attitude with the ability to adapt to changing circumstances.
• Self‑motivated and able to drive results independently.
• Experience working with contractors or third parties.
• Demonstratable experience of using data (Business Intelligence) to make informed decisions and influence others.
• The ideal candidate will bring experience from a customer operations, sales support, installations, or similar fast‑paced environment and possess strong commercial awareness alongside excellent analytical and problem‑solving skills.
• You’ll be confident engaging with stakeholders at all levels and thrive in a collaborative, dynamic setting.
• Most importantly, you’ll have a growth mindset and a genuine desire to make things better.
• As part of a business operating in a rapidly evolving market, you’ll embrace change, demonstrate adaptability, and play an active role in helping us deliver market‑leading Net Zero solutions as we energise a greener, fairer future.

Why should you apply?

We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you. https://www.morethanacareer.energy/bordgais If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non‑negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.

We’re a family of brands revolutionising how we power the planet. When it comes to energy, no one does it like us. We make it, store it, move it, sell it and mend it. We’re made up of 12 different businesses, but united by our purpose as Centrica. We’re energisers. Our journey to a greener, fairer future is powered by individuals like you. Through innovative green products, intelligent energy solutions and developing smarter ways to use and save energy, we’re not just part of the energy transition, we’re leading it. Our commitment goes beyond sustainability. Together we’re bringing our collective energies to create positive change in our local communities. If you immerse yourself in our fight to change tomorrow, you might just find your why. We’re looking for people to add to our culture – not fit in with it. We're building a community where you can be unapologetically you, where differences are celebrated, and where everyone can belong. Real inclusivity also means supporting the different realities our people face. That’s why we have the UK’s best Carers Policy and are continually building our approach to flexibility and wellbeing. Of course, we love having fun too. We’re a people place after all.