Operations Analyst & Service Support

SAKSOFT PTE LIMITED; Dublin; On-site; EUR 60,000 - 82,000; Full time

Job summary

SAKSOFT PTE LIMITED in Dublin, Ireland seeks an Operations Analyst & Service Support to manage end-to-end resource processes and drive efficiency. You will coordinate onboarding/offboarding with hiring managers and maintain accurate records across departments.

The role requires strong analytical and communication skills, and experience with SharePoint, JIRA, and data reporting. A Bachelor’s degree and 3–6 years in a similar setting are preferred.

Qualifications

• Bachelor's degree or equivalent.
• 3–6 years of relevant experience, preferably in a finance institution.

Responsibilities

• Manage end-to-end resource processes including onboarding, offboarding, contract extensions and headcount tracking.
• Coordinate onboarding/offboarding with hiring and line managers and perform Division Admin in Workday.
• Track contingent worker contracts, renewals, and access cards.
• Maintain records of resources across departments and budgets.
• Support budgeting activities for Headcount/FTE/Professional Services.
• Generate monthly and ad hoc reports on headcount, budgets, and movements.
• Assist audit and compliance requests related to resources.
• Contribute to process improvements and automation initiatives.

Skills

Office suite

Communication

Organization

Analytical thinking

Process improvement

Data insights

Education

Bachelor's degree or equivalent

Tools

SharePoint

PPM

JIRA

Qlik

Microsoft Office

Job description

Experience: 1-2 Years
Role: Operations Analyst & Service Support

Key Skills

• Proficient in Microsoft Office applications, includingWord, Excel, PowerPoint, and Outlook
• Excellent written and verbal communication skills
• Highly organized and methodical in approach
• Strong analytical and critical thinking abilities
• Proven ability to identify and recommend processimprovements to enhance efficiency and effectiveness
• Skilled at deriving actionable insights from data.

Responsibilities

Operational & Resource Management

• Manage end-to-end resource processes, including onboarding, offboarding, contract extensions, and headcount tracking and reporting, including system access.
• Work closely with hiring and line managers to coordinate onboarding and offboarding activities and perform the Division Admin role in the Workday system by creating contingent worker profiles and updating resource details as required.
• Track and report on contingent worker contracts, including renewals and extensions for LAN ID, PPM, and access cards.
• Maintain accurate records of permanent, temporary, and vendor resources across GIPS departments, including budget allocations.
• Support Headcount / FTE / Professional Services / rental and department-related budgeting activities.

Reporting & Analytics

• Generate monthly, ad hoc, and status reports related to headcount, budgets, people movement, onboarding/offboarding, and other operational activities.
• Support reporting and analytics deliverables related to resources.
• Comfortable generating reports across platforms such as PPM, JIRA, Qlik, and others.
• Manage PPM data and reporting activities.

Audit & Compliance Support

• Support audit-related requests and queries by providing timely and accurate deliverables related to permanent, temporary, and vendor resources, department organizational charts, and more.

Process Improvement & Automation

• Continuously review and enhance onboarding/offboarding processes to improve efficiency and effectiveness.
• Contribute to process improvement and automation initiatives to streamline operations and enhance functionality.
• Ensure that process flows, forms, guides, and procedures are well-organized, regularly updated, and properly maintained on SharePoint or shared folders.

Facilities & Office Logistics

• Oversee floor logistics and maintain seating plans for GIPS-occupied floors and manage associated rental budgets.

Engagement & Transformation Support

• Organize and support employee engagement initiatives, activities and departmental events, including training sessions, workshops, town halls, offsite meetings, and special projects or assignments
• Support transformation initiatives and special projects as needed.

Requirements

Education

• Bachelors’ Degree or equivalent
• At least 3-6 years’ relevant experience preferably in a Finance Institution.

Essential

• Strong analytical and problem-solving skills
• Effective in fast-paced, team-oriented environments
• Excellent written and verbal communication skills
• Organized, methodical, and detail-oriented
• Capable of multitasking and managing multiple priorities
• Able to work independently and collaboratively
• Dedicated and hardworking, with a high degree of accountability and integrity
• Skilled in tracking updates from various parties for consolidation, submission, and timely closure.
• Proficient in updating documents and maintaining standard operating procedures and SharePoint site content as required
• Comfortable generating and analyzing reports across various platforms, including PPM, JIRA, Qlik, and others

Desired Skills

• Experienced in SharePoint page design and workflow creation
• Proficient in generating reports using data extracts from SharePoint
• Hands-on experience with onboarding and offboarding processes
• Background in audit, risk management, and compliance activities