Operational Subject Matter Expert (Italian & English)

TP group; Dublin; Hybrid; EUR 40,000 - 49,000; Full time

Job summary

TP group in Dublin is hiring an Operational Subject Matter Expert (Italian & English) for 100% on-site work. The role offers a starting salary of €44,351 plus excellent benefits and a fast-paced career path.

You will coach agents in real time, resolve user reports quickly, and coordinate with Quality, Training, and Ops to roll out new policies. Fluent Italian and English are essential for this high-energy, customer-focused team.

Qualifications

• 2+ years in a shared services or BPO environment.
• Fluent in Italian and English.
• Strong interpersonal and coaching skills.

Responsibilities

• On-the-Fly Coaching: provide real-time support to agents to boost performance.
• Rapid Resolution: investigate user reports and address issues quickly and accurately.
• Connect the Dots: act as liaison between Quality, Training, and Ops to rollout policies.
• Advocate for Users: prioritize user experience and community standards.

Skills

Italian

English

Job description

Overview

Operational Subject Matter Expert (Italian & English)

Salary: €44,351 + Excellent Benefits | Location: 100% On-Site (Dublin)

Ready to move fast, coach hard, and accelerate your career? We are looking for a high-energy Operational SME to join our fast-paced Dublin team! If you thrive in an environment where no two days are the same, love solving complex problems on the fly, and want a role with a massive internal growth path, we want you on board.

How You'll Move the Needle:

• On-the-Fly Coaching: Jump into team huddles and provide rapid, real-time support to agents to supercharge their performance.

• Rapid Resolution: Investigate user reports and escape abusive content fast, balancing top-tier accuracy with operational efficiency.

• Connect the Dots: Act as the ultimate liaison between Quality, Training, and Ops to seamlessly roll out new policies and standards.

• Advocate for Users: Display a strong bias for action and do what's right for the community, acting as our ultimate #ShipLove ambassador.

Your Toolkit:

• Bilingual Agility: Fluent in Italian and English.

• Track Record: 2+ years moving fast in a shared services or BPO environment, with the tenure to back up your coaching skills.

• Cultural Intuition: A high affinity for the cultural, social, and political pulse of the market to make smart, nuanced decisions.

• Adaptable Communicator: Exceptional interpersonal skills—you know how to deliver feedback with speed, empathy, and accuracy.