Operational Risk & Control Team Lead

Aviva; Dublin; Hybrid; EUR 55,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Generous pension contributions

Health & dental insurance

Cycle to work

Volunteer days

Job summary

Aviva Life & Pensions is seeking an Operational Risk & Control Team Lead to join our Customer Experience team in Ireland. You will lead a team of risk champions, guiding risk and control practices and providing insights to governance forums to strengthen our risk management and regulatory compliance across the business.

You will collaborate with stakeholders across Customer Experience and the wider organization, shaping risk culture and delivering robust reporting to support executive

Qualifications

• Experience in operational risk, controls or compliance within a regulated environment.
• Ability to lead and coach teams across functions.
• Excellent reporting and presentation skills for senior leadership.
• Knowledge of risk management frameworks and control testing.

Responsibilities

• Lead and develop a team of risk champions within the Customer Experience function.
• Act as a key contact for risk and control matters across the business.
• Monitor the ORCM framework and report insights through governance forums and iCare.
• Identify, assess and escalate risks; support mitigation actions and risk events management.
• Coordinate control testing activities and contribute to risk and conduct reporting for governance and regulatory needs.

Skills

Operational risk

Controls governance

Stakeholder management

Leadership

Risk reporting

Job description

Aviva Life & Pensions is seeking an Operational Risk & Control Team Lead to join our Customer Experience team.

This is an exciting opportunity to lead a team of risk champions while helping to strengthen our risk and control environment across the business. You'll play a key role in supporting risk management activities, enhancing governance processes, and ensuring we meet our regulatory obligations, all while helping us deliver excellent outcomes for our customers.

Working closely with stakeholders across Customer Experience and the wider business, you'll provide expert guidance on risk and control matters, support decision-making through meaningful reporting, and help foster a strong risk culture.

Duties & Responsibilities:

• Lead and support a team of risk champions, helping to strengthen risk awareness and control effectiveness across the Customer Experience function.
• Act as a key point of contact for risk and control matters, providing guidance and support to colleagues and stakeholders across the business.
• Monitor the effectiveness of the Operational Risk and Control Management (ORCM) framework, reporting key insights through governance forums, steering groups and iCare.
• Identify, assess and escalation risks, supporting the implementation of appropriate mitigation actions and the effective management of risk events.
• Coordinate control testing activities and contribute to risk and conduct reporting to support governance and regulatory requirements.

Skills & Experiences:

• Strong experience in operational risk, controls, governance or compliance within a regulated environment.
• Good understanding of risk management frameworks, control testing and risk event management, with knowledge of Aviva's Risk Framework being highly desirable.
• Excellent stakeholder management and communication skills, with experience preparing reports and presenting to senior leadership, including Executive Committee level.
• Proven ability to analyse complex information, identify key risks and recommend practical solutions.
• Experience leading, coaching or developing others, with the ability to work collaboratively across multiple teams and functions.

What will you get for this role?

The work you do at Aviva will make a real difference to our customers. We will recognise your contributions and reward you. From competitive salaries to generous pension contributions and paid paternity leave; take a look through some of our employee benefits!

The expected pay range for this role will fall between €55,000 and €60,000 and salary offer

ed will commensurate with candidate's level of skills and experience.

• A competitive market leading salary depending on skills, experience, and qualifications.
• Generous pension (employee contribution matching of up to 14% if you contribute 8%).
• Annual performance related bonus and pay review.
• Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days.
• Generous Health & dental insurance contributions.
• Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme.
• TaxSaver Travel Scheme.
• Up to 40% discount for some Aviva products plus discounts for Friends and Family.
• Professional qualification support and transparent career progression plans.
• Brilliantly supportive policies including parental and carer's leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work .
• Make a difference, be part of our Aviva Communities and use your paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.
• We're deeply invested in our people, our total reward package has so much to offer.

Aviva is for Everyone

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.