Life EB Claims Administrator

Aviva plc; Dublin; Hybrid; EUR 32,000 - 36,000; Full time

Job summary

Aviva plc in Ireland is seeking a customer-focused administrator to join the Existing Business Claims team. You will support customers with savings policy transactions, including full and partial encashments and maturities, while delivering accurate and timely outcomes in a collaborative environment.

The role emphasizes learning new processes, maintaining high service standards, and a proactive approach to identifying improvements.

Qualifications

• Strong customer service focus with a commitment to delivering positive customer outcomes.
• Excellent communication and listening skills, with confidence speaking to customers and colleagues over the phone.
• High level of accuracy and attention to detail, with the ability to learn new systems and processes quickly.
• Strong team-working skills and the ability to collaborate effectively with a range of stakeholders.
• A proactive approach to identifying process improvements and increasing efficiency.

Responsibilities

• Join the Existing Business Claims team, supporting customers with a range of savings policy transactions including full and partial encashments and policy maturities.
• Learn and carry out a variety of administration processes, delivering accurate and timely outcomes for customers while maintaining high service standards.
• Maintain a strong focus on risk and controls, ensuring errors and complaints are logged, investigated and resolved within agreed timescales.
• Identify root causes of issues and support continuous improvement activities to help reduce repeat errors and enhance customer outcomes.
• Support colleagues and Team Leaders with urgent, complex or high-priority cases as required.

Skills

Customer service

Communication skills

Attention to detail

Teamwork

Process improvement

Savings & investment knowledge

Job description

This is a great job for someone who Is customer-focused, detail-oriented and eager to build a career in financial services administration. This role would suit someone who enjoys working in a collaborative team environment, learning new processes, and delivering excellent service to customers while developing their knowledge of savings and investment products.

Duties & Responsibilities

• Join the Existing Business Claims team, supporting customers with a range of savings policy transactions including full and partial encashments and policy maturities.

• Learn and carry out a variety of administration processes, delivering accurate and timely outcomes for customers while maintaining high service standards.

• Maintain a strong focus on risk and controls, ensuring errors and complaints are logged, investigated and resolved within agreed timescales.

• Identify root causes of issues and support continuous improvement activities to help reduce repeat errors and enhance customer outcomes.

• Support colleagues and Team Leaders with urgent, complex or high-priority cases as required.

Skills & Experience

• Strong customer service focus with a commitment to delivering positive customer outcomes.

• Excellent communication and listening skills, with confidence speaking to customers and colleagues over the phone.

• High level of accuracy and attention to detail, with the ability to learn new systems and processes quickly.

• Strong team-working skills and the ability to collaborate effectively with a range of stakeholders.

• A proactive approach to identifying process improvements and increasing efficiency. Knowledge of savings and investment products would be an advantage but is not essential.

What will you get for this role?

The work you do at Aviva will make a real difference to our customers. We will recognise your contributions and reward you. From competitive salaries to generous pension contributions and paid paternity leave;take a lookthrough some of our employee benefits!

The expected pay range for this role will fall between €32,000 and €36,000 and salary offered willcommensurate with candidate'slevel of skills and experience.

• A competitive market leading salary depending on skills, experience, and qualifications.

• Generous pension (employee contribution matching of up to 14% if you contribute 8%).

• Annual performance related bonus and pay review.

• Holiday allowance of 25 daysplus bank holidays, and the option to buy/sell up to 5 additional days.

• Generous Health & dental insurance contributions.

• Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme.

• TaxSaver Travel Scheme.

• Up to 40% discount for some Aviva products plus discounts for Friends and Family.

• Professional qualification support and transparent career progression plans.

• Brilliantly supportive policies including parental and carer’s leave.

• Flexible benefits to suit you, including sustainability options such as cycle to work .

• Make a difference, be part of our Aviva Communitiesand use your paid volunteering days to help others.

• We take your wellbeing seriously with lots of support and tools.

• We’re deeply invested in our people,our total reward package has so much to offer.

Aviva is for Everyone

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy,maternityor those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference andprovides equal opportunities for all.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.