On-Site Dublin Security Control Room Lead

Mitie; Leinster; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Free Virtual GP Service

Mi Recognition

Talent Referral Scheme

Mi Deals

Long service awards

Non-contributory life assurance

PRSA scheme

EAP

Save as you Earn Scheme

Bike2Work Scheme

Tax Saver Scheme

Learning & development

Job summary

Mitie Ireland is seeking a Security Team Leader to manage the Security Control Room from Grand Canal Dock, Dublin. The role requires leading a team, ensuring proper staffing and compliance with safety and client rules, while delivering high-quality security services.

You will coordinate incidents, audits, and reporting, with a focus on customer care and robust data handling, using GSMS and standard security protocols. The position is based on-site with negotiable salary.

Qualifications

• Experience at Duty Manager level.
• Excellent communication skills (written and verbal).
• Strong people management and leadership skills.
• Good customer care experience preferable.
• Proven ability in time management and organisation.
• Good working knowledge of security and fire systems.
• Experience in auditing and preparing client reports.
• Experience dealing with HR issues.
• Proficiency with Microsoft Office and data management.

Responsibilities

• Manage the Security Control Room on a day-to-day basis.
• Maintain staffing levels with trained staff.
• Ensure officers are attired and prepared.
• Provide first line response to incidents (fire, security, health & safety).
• Manage GSMS requests and ensure actions are taken.
• Maintain accurate documentation and reporting.
• Regular testing of AEDs, panic alarms and penetration tests.
• Ensure adherence to client Golden Rules.
• Liaise with HR on issues as required.

Skills

Duty Manager

People management

Communication skills

Customer care

Time management

Organisational skills

Security systems

Microsoft Office

Data management

Audits and client reports

HR issues experience

Tools

GSMS

CCTV

Radios

Mobile devices

Job description

Mitie Ireland is seeking a Security Team Leader to manage the Security Control Room from Grand Canal Dock, Dublin. The role requires leading a team, ensuring proper staffing and compliance with safety and client rules, while delivering high-quality security services.

You will coordinate incidents, audits, and reporting, with a focus on customer care and robust data handling, using GSMS and standard security protocols. The position is based on-site with negotiable salary.