Security Control Room Lead

Mitie; Dublin; In loco; EUR 28.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free Virtual GP Service

Mi Recognition

Talent Referral Scheme

Mi Deals

Long service awards

Life assurance

PRSA

Employee Assistance Programme

Save as you Earn Scheme

Bike2Work Scheme

Tax Saver Scheme

Learning & development

Descrizione del lavoro

Mitie Ireland is seeking a Control Room Operative to support the safe, efficient delivery of security and facilities services across a national network. You will manage the Security Control Room, ensure staffing levels, maintain equipment, and respond to incidents in line with procedures.

The role requires experience at Duty Manager level, strong communication and leadership skills, and the ability to generate accurate reports.

Competenze

• Previous experience of operating at Duty Manager level.
• Good customer care experience preferable.
• Excellent communication skills (both written and verbal).
• Effective decision making.
• Strong people management and leadership skills.
• Effective time management & organisational skills.
• Good working knowledge of security and fire systems.
• Ability to use all Microsoft products and create spreadsheets and manage data.
• Previous experience of audits and preparing client reports.
• Experience dealing with HR issues.

Mansioni

• To manage on a day-to-day basis the Security Control Room.
• Ensure manning is at required levels, with regular shift patterns worked by trained staff.
• Ensure that all officers are correctly attired.
• To manage and ensure that all staff are fully trained and competent.
• To provide first line response to all incidents, fire, security, and health & safety and manage these per procedures.
• All equipment (CCTV, Radios, Mobile phones) is managed, used, monitored, and reported defective as per policies.
• To manage the GSMS and action requests via GSMS accordingly.
• Maintain accurate documentation and update as required.
• Ensure weekly / monthly testing (AEDs, Panic Alarms and Penetration Test).
• Ensure Client's Golden Rules are complied with.

Conoscenze

Duty Manager

Customer care

Communication

Decision making

People management

Time management

Security systems

MS Excel

Audits & reports

HR issues

Strumenti

GSMS

CCTV

Radios

Descrizione del lavoro

Mitie Ireland is seeking a Control Room Operative to support the safe, efficient delivery of security and facilities services across a national network. You will manage the Security Control Room, ensure staffing levels, maintain equipment, and respond to incidents in line with procedures.

The role requires experience at Duty Manager level, strong communication and leadership skills, and the ability to generate accurate reports.