NSPCA Dublin Permanent role Doggie Daycare & Pet Hotel Supervisor

National Society for Prevention of Cruelty to Animals (NSPCA); Dublin; Hybrid; EUR 32,000 - 45,000; Full time

Benefits offered by this job

Learning and Development Opportunities

Bring your pets to work policy

Job summary

NSPCA in Dublin is seeking a Supervisor to join the Pet Hotel and Doggie Daycare team. You will help manage daily operations, oversee animal care, and support the Management Team to maintain high standards for pets and their owners.

You will delegate tasks, supervise shifts, monitor welfare, and assist with training and client communication. Weekend and holiday availability is required; learning opportunities are provided.

Qualifications

• 2–3 years of experience in animal care or pet boarding.
• Previous leadership or supervisory experience required.
• Knowledge of animal welfare, behaviour, and basic care.
• Comfort handling dogs of various breeds and cats.
• Excellent communication and interpersonal skills.
• Highly organised and proactive; able to prioritise busy tasks.
• Ability to remain calm in fast-paced environments.
• Weekend and holiday availability required.
• Learning and Development opportunities.

Responsibilities

• Manage daily operations of the Pet Hotel and Doggie Daycare.
• Delegate tasks fairly among team members.
• Oversee animal care duties including feeding, cleaning and exercise.
• Ensure checklists and cleaning protocols meet high standards.
• Supervise shifts and support team members.
• Monitor animal health and behaviour and report concerns.
• Liaise with clients during drop-off and collection.
• Assist in training new staff and volunteers.
• Support stock management and maintenance needs.
• Step in as acting supervisor in Manager's absence.

Skills

Leadership

Animal care

Communication

Organisation

Time management

Interpersonal skills

Customer service

Job description

NSPCA Dublin Full-Time Permanent role

As Supervisor, you will work as part of theManagement Team, supporting the day-to-day running of the Pet Hotel and Doggie Daycare. You will oversee the care and wellbeing of our animal guests, ensure that all team duties are completed to a high standard, and help maintain a clean, safe, and enriching environment for the animals in our care.

At the NSPCA, we are committed to providing the highest level of comfort and care. This role plays a key part in maintaining our excellent standards, ensuring smooth daily operations, and supporting the wider team in delivering exceptional service to pets and their owners.

Responsibilities & Duties

• Managing the daily operations of the Pet Hotel and Doggie Daycare.
• Delegate tasks effectively and fairly among team members, ensuring responsibilities are clearly communicated and completed to standard.
• Oversee and participate in animal care duties, including feeding, cleaning, administering medication, and providing exercise and enrichment.
• Ensure that daily checklists and cleaning protocols are completed to the highest standard across all areas.
• Supervise team members on shift, providing support and ensuring tasks are carried out efficiently and with care.
• Monitor the health and behaviour of animals and report any concerns promptly.
• Liaise with clients during drop-off and collection, offering clear communication and reassurance regarding their pets.
• Assist in training new staff members, volunteers and students; setting an example in animal handling, hygiene, and customer care.
• Support the management of stock and supplies, reporting low levels or maintenance needs.
• Help uphold a clean, organised, and safe working environment at all times.
• Step into a leadership role in the absence of the Manager, ensuring continuity of operations.

Qualifications & Personal Qualities

• Minimum 2–3 years of experiencein animal care, pet boarding, or a similar environment.
• Previousteam leadership or supervisory experienceessential.
• Strong understanding ofanimal welfare, behaviour, and basic care requirements.
• Confident and comfortable handling a variety of dog breeds and sizes, as well as cats.
• Excellentcommunication and interpersonal skills, with the ability to support and guide team members.
• Highly organised and proactive, with the ability to manage time and prioritise tasks in a busy environment.
• Positive, team-focused attitude with a hands‑on approach to work.
• Comfortable liaising with clients and addressing concerns in a professional, friendly manner.
• Ability to remain calm and effective in a fast‑paced or high‑pressure setting.
• Weekend and holiday availability is required.
• Bring your pets to work policy
• Learning and Development Opportunities