Night Manager

Dalata Hotel Group plc; Dublin; On-site; EUR 38,000 - 52,000; Full time

Benefits offered by this job

Free meals on duty

50% F&B discount

Employee room-rate

30% Friends & Family discount

AL days (5 max)

Employee Assistance Programme

Cycle to Work

Pension access

Dalata Academy development

Staff events

Job summary

Dalata Hotel Group plc in Ireland is seeking a Night Manager to ensure smooth and efficient hotel operations at night and deliver the highest level of guest service.

You will handle guest inquiries, oversee night audit and front office duties, lead the Night Porters, manage bar and room service, and contribute to daily hotel operations.

Qualifications

• 2–3 years in a similar night or reception role.
• Excellent knowledge of the hotel business.
• Previous hospitality experience is essential.
• Good computer skills and Opera knowledge.

Responsibilities

• Responsible for smooth and efficient operation of the hotel at night and to ensure the highest level of customer service.
• Deal with all guest inquiries/complaints as they come up and find a solution there and then.
• Responsible for overall health & safety at night, including fire walks, security checks, and any other relevant health & safety duties, e.g. first aid.
• Perform front Office duties, including running the night audit report and check-in and out.
• Managing the team of Night Porters and their nightly tasks.
• Food & Beverage service at night including at the Bar and Room service.
• Lead the team to achieve goals with mystery audits, customer comment index, quality evaluations and hotel H&S Audits.
• Ensure the Meeting rooms are cleaned and set up for the next day according to the Hotel SOP.
• Lead and develop the Night team, making sure that they become prepared for the next step in their career.
• Contribute to the strategic running of the hotel.

Skills

Hospitality experience

Opera knowledge

Brilliant system

People leadership

Tools

Brilliant front office system

Job description

Night Manager

Benefit from Dalata Academy programmes, courses and learning tools that equip you with essential skills and knowledge while also providing exposure to senior team members who can mentor you.

We are committed to promoting from within, so your dedication can lead to exciting internal opportunities. If you are ready to enhance your career and make an impact in a supportive environment, join us at Dalata Hotel Group!

Benefits

• Free employee meals on duty
• 50% Off F&B in all properties
• €/£60 employee rate on rooms for all Dalata-owned hotels
• 30% off rate for your Friends & Family
• Extra AL day for every year worked (5 days to a maximum of 5 days)
• Employee Assistance Programme.
• Cycle to Work Scheme/Transport Schemes
• Pension access (Ask your HR Manager for local pension information)
• Development Opportunities through our Dalata Academy- support your career journey
• Staff Appreciation Initiatives, fun team-building activities and regular charity events

Your Job:

• Responsible for smooth and efficient operation of the hotel at night and to ensure the highest level of customer service
• Deal with all Guest inquires/Complaints as they come up and find a solution there and then
• Responsible for overall health & safety at night, including fire walks, security checks, and any other relevant health & safety duties, e.g. first aid
• Perform front Office duties, including running the night audit report and check-in and out
• Managing the team of Night Porters and their nightly tasks
• Food & Beverage service at night including at the Bar and Room service
• Lead the team to achieve goals with mystery audits, customer comment index, quality evaluations and hotel H&S Audits
• Ensure the Meeting rooms are cleaned and set up for the next day according to the Hotel SOP.
• Lead and develop the Night team, making sure that they become prepared for the next step in their career.
• Contribute to the strategic running of the hotel.

What You Will Need:

• 2 -3 years in a similar night or reception role
• Excellent knowledge of the hotel business
• Previous hospitality experience is essential
• Good computer skills and knowledge of Opera is
• Knowledge and experience of using the Brilliant electronic front office system
• Excellent skills in People leadership and development.
• Excellent organisational skills and the ability to oversee & delegate work to others.
• A warm, friendly and approachable personality when dealing with fellow staff and guests.
• The ability to work on their initiative, as well as being capable of working as part of a team

About Us

Dalata Hotel Group – We bring theheartof hospitalityto every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.

Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.

Dalata Hotel Group is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.