Assistant Night Manager

Dalata Hotel Group; Dublin; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Free meals

50% Off F&B

Employee room rate €/£60

Friends & Family rate 30%

Extra annual leave (5 days)

Employee Assistance Programme

Cycle to Work/Transport schemes

Pension access

Dalata Academy development

Staff appreciation & team events

Job summary

Dalata Hotel Group is seeking a dedicated Night Receptionist in Dublin to support the smooth operation of our hotels and deliver top-tier guest service during night hours.

You will manage inquiries, assist with night audits, and work with the Night Porters to ensure safety and efficiency. We value hospitality experience and proficiency in Opera and Brilliant FO systems, with a focus on leadership and teamwork.

Qualifications

• 2–3 years in a similar night or reception role.
• Excellent knowledge of the hotel business.
• Previous hospitality experience is essential.
• Good computer skills and knowledge of Opera is essential.
• Knowledge and experience of Brilliant electronic front office system.
• Excellent leadership and development abilities.

Responsibilities

• Assist in ensuring the smooth and efficient operation of the hotel during night shifts while delivering the highest level of customer service.
• Support guest relations by addressing inquiries and resolving any issues that may arise.
• Maintain health and safety standards at night, including fire walks and security checks.
• Perform front office duties including night audit, guest check-in and check-out.
• Collaborate with the Night Porters and oversee their nightly tasks.
• Provide food and beverage service to guests during night hours.
• Support the team with mystery audits, guest feedback indexes and quality evaluations.
• Aid in developing the Night team for career progression.
• Contribute insights to the hotel’s strategic night-time operations.

Skills

Night shift experience

Reception / Front desk

Opera

Brilliant front office

People leadership

Organisational skills

Tools

Opera Front Office

Brilliant

Job description

Kickstart your career with us at Dalata Hotel Group! This role offers a fantastic opportunity for growth and development in the vibrant hospitality sector. Benefit from Dalata Academy programmes, courses and learning tools that equip you with essential skills and knowledge while also providing exposure to senior team members who can mentor you.

We are committed to promoting from within, so your dedication can lead to exciting internal opportunities. If you are ready to enhance your career and make an impact in a supportive environment, join us at Dalata Hotel Group!

Benefits

• Free employee meals on duty
• 50% Off F&B in all properties
• €/£60 employee rate on rooms for all Dalata-owned hotels
• 30% off rate for your Friends & Family
• Extra AL every year worked (5 days to a maximum of 5 days)
• Employee Assistance Programme.
• Cycle to Work Scheme/Transport Schemes
• Pension access (Ask your HR Manager for local pension information)
• Development Opportunities through our Dalata Academy- support your career journey
• Staff Appreciation Initiatives, fun team-building activities and regular charity events

Your Job

• Assist in ensuring the smooth and efficient operation of the hotel during night shifts while delivering the highest level of customer service.
• Support guest relations by addressing inquiries and resolving any issues that may arise.
• Help maintain overall health and safety standards at night, including conducting fire walks, security checks, and performing other relevant health and safety duties such as first aid.
• Perform front office duties, including assisting with the night audit report and facilitating guest check-in and check-out processes.
• Collaborate with the Night Porters, overseeing their nightly tasks and ensuring they are fulfilled efficiently.
• Provide food and beverage service to guests during the night hours.
• Support the team in achieving operational goals through mystery audits, customer comment indexes, quality evaluations, and adherence to hotel standards.
• Aid in the development of the Night team, preparing them for career advancement opportunities.
• Contribute to the strategic operations of the hotel by providing insights and suggestions based on nightly observations and activities.
• This position is key in maintaining the hotel's excellence during the night and ensuring a positive experience for all guests.

What You Will Need

• 2 -3 years in a similar night or reception role
• Excellent knowledge of the hotel business
• Previous hospitality experience is essential
• Good computer skills and knowledge of Opera is
• Knowledge and experience of using the Brilliant electronic front office system
• Excellent skills in People leadership and development.
• Excellent organisational skills and the ability to oversee & delegate work to others.
• A warm, friendly and approachable personality when dealing with fellow staff and guests.
• The ability to work on their initiative, as well as being capable of working as part of a team

About Us

Dalata Hotel Group – We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.

Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.

Dalata Hotel Group is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.