Night Concierge & Guest Experience

Lyrath Estate; Kilkenny; On-site; EUR 27,000 - 33,000; Full time

Job summary

SpringHill Hotel in Kilkenny is seeking a dedicated Night Team member to deliver exceptional guest experiences during overnight hours. The role requires flexibility for weekends and bank holidays and a strong focus on safety and efficient handovers.

Join a guest-focused team and contribute to maintaining a secure, clean, and welcoming environment for overnight guests and the morning team.

Qualifications

• Strong command of the English Language.
• Welcoming friendly personality and manner.
• Excellent Customer Service Skills.
• Passion for the hospitality industry.
• Ability to prioritise and organise work.
• Ability to work flexible night hours including weekends and Bank Holidays.
• Ability to work in a fast-paced busy environment.

Responsibilities

• Welcome and assist guests with check-ins and check-outs during overnight hours.
• Respond promptly and professionally to guest requests and enquiries.
• Monitor the security of the hotel, including regular patrols of public areas.
• Ensure all entrances, exits, and fire safety procedures are followed.
• Perform light cleaning duties in public areas, including lobbies, corridors, and reception when needed.
• Report emergencies, accidents, or suspicious activity to management and the appropriate authorities where necessary.
• Work closely with the reception and housekeeping teams to ensure a smooth handover at the end of the shift.
• Complete end-of-day administrative tasks and night audit procedures.
• Ensure the hotel is clean, secure, and prepared for the morning team.

Skills

English language

Friendly demeanor

Customer service

Hospitality passion

Prioritisation & organisation

Night shift flexibility

Fast-paced environment

Job description

SpringHill Hotel in Kilkenny is seeking a dedicated Night Team member to deliver exceptional guest experiences during overnight hours. The role requires flexibility for weekends and bank holidays and a strong focus on safety and efficient handovers.

Join a guest-focused team and contribute to maintaining a secure, clean, and welcoming environment for overnight guests and the morning team.