MS Dynamics Functional Consultant

Yadimen Consultancy Ltd; Dublin; On-site; EUR 129,000 - 172,000; Full time

Job summary

Not provided is seeking a Dynamics 365 Customer Engagement functional consultant for a 6-week UK-based discovery exercise with travel to Germany and the United States. You will map current capabilities, identify gaps, and design a single target solution for delivery.

Role focuses on assessment and design, not development, requiring experience with multi-country CRM templates and strong stakeholder facilitation.

Qualifications

• Delivered D365 Customer Engagement as a functional consultant (Sales or Customer Service).
• Experience running multi-country CRM programmes with regional reconciliation.
• Available within two weeks and able to travel on short notice.

Responsibilities

• Run requirement and process workshops with business stakeholders in Germany and the US.
• Produce the fit-gap analysis: what configures, what customises, what business changes are needed.
• Write the target process and solution design for delivery teams and defend it when regions disagree.

Skills

D365 CE

Functional consultant

Requirements workshops

Fit-gap analysis

Job description

Client Discovery exercise(6 weeks), possible extension. UK based. Travel to Germany and the United States.

A Dynamics 365 customer engagement estate runs across a German operating region and a US one. We need a functional consultant to work out what it does today, where the two regions diverge, and what a single target design has to look like. Assessment and design, not build.

MS Dynamics Functional Consultant

Client Discovery exercise(6 weeks), possible extension. UK based. Travel to Germany and the United States.

A Dynamics 365 customer engagement estate runs across a German operating region and a US one. We need a functional consultant to work out what it does today, where the two regions diverge, and what a single target design has to look like. Assessment and design, not build.

The work

Run requirement and process workshops with the business in Germany and the US, without a delivery manager in the room. Produce the fit gap: what configures, what customises, and what the business changes instead. Write the target process and solution design at a level a delivery team can pick up, and defend it when the two regions disagree with each other. Deliver findings, risks, options and a recommendation with a size against it.

Requirements

Required

• Delivered D365 Customer Engagement as a functional consultant, Sales or Customer Service or both. Not a developer, not a technical architect.
• Run a multi country CRM programme or a global template where two regions had to be reconciled into one design. This is the discriminator.
• Discovery and fit gap as a named deliverable, with the written work to show for it.
• British passport. Client requirement, non negotiable.
• Available inside two weeks and able to travel at short notice.

Not this role

• Finance and Operations or Business Central. The market conflates them with Customer Engagement and they do not transfer.
• Travel expenses to be confirmed before the rate is agreed.