Microsoft Business Central Support Resource – 8-12 Month Contract

Kilsaran; Dunboyne; On-site; EUR 60,000 - 75,000; Full time

Job summary

Kilsaran is seeking an experienced Microsoft Dynamics 365 Business Central functional support consultant for an 8-12 month contract in Dunboyne, Co. Meath.

You will support UAT preparation and execution, cutover, go-live, hypercare and BAU handover, working closely with business users, process leads, and IT. Key duties include day-to-day user support, issue triage, data validation, and knowledge transfer to ensure a smooth transition to BAU.

Qualifications

• Minimum three years' hands-on experience supporting Microsoft Dynamics 365 Business Central.
• Experience supporting at least one structured UAT, implementation, go-live or post-go-live hypercare assignment.
• Strong understanding of financial posting, dimensions, posting groups and reconciliation principles.
• Able to distinguish and investigate user, process, data, access, configuration, defect and integration issues.

Responsibilities

• Provide hands-on, day-to-day functional support to users during UAT, cutover, go-live and post-go-live hypercare.
• Support users with Business Central transactions, navigation, agreed processes and general system queries across Finance and operations.
• Assist testers in executing structured UAT scenarios and scripts, including test steps and evidence.
• Log, classify, triage and investigate issues and elevate through the agreed route.
• Maintain accurate UAT and hypercare records, dashboards and action logs, ensuring ownership and next actions.

Skills

Business Central

UAT support

Issue triage

Finance posting

Customer communication

Tools

Azure DevOps

Job description

8-12 Month Contract | IT | Dunboyne, Co. Meath, A86 W820

Role purpose:

Provide experienced, hands-on Business Central functional support from UAT preparation through go-live, hypercare and transition into an agreed business-as-usual support model.

About Kilsaran

Kilsaran believes that our people are our greatest strength and that our success is driven by the dedication and enthusiasm of our teams. As part of our ongoing Microsoft Dynamics 365 Business Central implementation, we are seeking an experienced functional support consultant to help business users adopt the new platform and agreed processes.

The role

This is an 8-12 month contract spanning mobilisation and knowledge transfer, UAT preparation and execution, cutover, go-live, hypercare, and business-as-usual handover. The successful candidate will work closely with business users, process leads, super users, the ERP project team, IT and the implementation partner.

Key responsibilities

• Provide hands-on, day-to-day functional support to users during UAT, cutover, go-live and post-go-live hypercare.
• Support users with Business Central transactions, navigation, agreed processes and general system queries across Finance and operational areas.
• Assist testers in executing structured UAT scenarios and scripts, including test steps, test data, expected outcomes and supporting evidence.
• Log, classify, triage and investigate issues as user guidance, process, data, access, configuration, defect, integration or enhancement.
• Document reproducible defects clearly, including steps, evidence, expected result, actual result and business impact, and elevate through the agreed route.
• Work with process leads, functional consultants, IT and the implementation partner to progress issues through to resolution and retest.
• Maintain accurate UAT and hypercare records, dashboards and outstanding-action logs, ensuring that no issue is left without an owner or next action.
• Support cutover and first-event monitoring, including agreed priority transactions, postings, receipts, invoices, payments, production activity and reconciliations.
• Support data validation and reconciliation activities while ensuring that business validation and approval remain with the accountable business owner.
• Assist with role, permission and workflow testing, while ensuring that access approval and security-policy decisions remain with the designated owners.
• Create and maintain practical user guidance, FAQs, known-error notes, process notes and knowledge articles.
• Identify recurring issues, training gaps and adoption risks, and recommend targeted guidance or refresher training.
• Promote consistent use of agreed Business Central processes, controls and escalation routes.
• Prepare a structured knowledge-transfer and contract-exit pack covering open issues, known errors, support materials, recurring themes and recommended follow-up actions.

Essential Experience And Skills

Minimum three years' recent hands-on experience supporting Microsoft Dynamics 365 Business Central.

Experience supporting at least one structured UAT, implementation, go-live or post-go-live hypercare assignment.

Strong practical understanding of Business Central Finance, including financial posting, dimensions, posting groups and reconciliation principles.

Working knowledge of at least two additional functional areas such as purchasing, sales, inventory, warehouse management, fixed assets or manufacturing.

Ability to distinguish and investigate user, process, data, access, configuration, defect and integration issues.

Experience using Azure DevOps or a comparable test, defect or service-management platform.

Understanding of Business Central roles, permission sets, approval workflows and core application controls.

Strong troubleshooting, problem-solving, prioritisation and issue-management skills.

Excellent communication skills and confidence supporting users with different levels of technical and process knowledge.

Highly organised, proactive and comfortable working in a fast-paced implementation environment.

Desirable experience

Microsoft Dynamics 365 Business Central Functional Consultant certification, including MB-800 or the current equivalent.

Previous Microsoft Dynamics NAV experience.

Experience in manufacturing, construction materials, distribution or multi-site operations.

Exposure to integrated Dynamics 365 CRM, Power BI, Microsoft Fabric or connected operational platforms.

Experience developing knowledge articles, supporting train-the-trainer activity or transitioning an ERP implementation into an ITIL-aligned support model.

Measures of success

UAT and hypercare issues are logged consistently, correctly classified and progressed through agreed triage and escalation routes.

Outstanding issues have a clear owner, status and next action.

Recurring user queries are converted into reusable guidance, knowledge articles or targeted training.

Priority go-live transactions and first-event activities receive appropriate functional support.

Repeat support demand reduces as users and super users gain confidence.

Open issues, support knowledge and recurring themes are transferred into the agreed business-as-usual support model before contract completion.

Assignment phases

• Mobilisation - Solution familiarisation, knowledge transfer, support process and escalation readiness.
• UAT - Tester support, issue triage, defect evidence, retesting, guidance and progress tracking.
• Cutover and go-live - Readiness support, first-event monitoring and rapid issue coordination.
• Hypercare - High-touch user support, recurring-issue analysis, knowledge capture and stabilisation.
• BAU handover - Transfer of open issues, known errors, documentation and support knowledge.

Hiring process

Telephone screening.

Two-round interview process, including practical Business Central support and issue-triage questions.

Offer letter to the successful candidate.