Microsoft 365 Systems Analyst – Collaboration & Governance

PlayStation; Dublin; On-site; EUR 50,000 - 83,000; Full time

Job summary

Sony Interactive Entertainment Ireland is seeking an IT Systems Analyst to maintain and advance Microsoft 365 and collaboration technologies across the organisation. This role suits someone who thrives in a dynamic, collaborative environment and enjoys managing operational support, governance tasks, and cross-department coordination.

You will work with engineering, operations, security, and business groups to promote scalable, secure, and effective collaboration services across Microsoft Teams,

Qualifications

• 3-5+ years providing support for Microsoft 365 technologies in a corporate setting.
• Practical experience with Microsoft Teams, SharePoint Online, OneDrive, Exchange Online, and Microsoft Entra ID.
• Experience working within enterprise ITSM settings such as ServiceNow or Jira Service Management.
• Knowledge of identity and access governance principles including RBAC, MFA, PIM, and Conditional Access.
• Strong organizational, communication, documentation, and collaborator coordination skills.
• Experience supporting operational processes, governance workflows, or technical initiatives across cross-functional teams.
• Strong analytical and problem-solving skills with the ability to manage multiple priorities.
• Familiarity with Agile methodologies, Scrum practices, and team coordination workflows.

Responsibilities

• Support Microsoft 365 operational initiatives, governance efforts, and platform improvements across Teams, SharePoint, OneDrive, Exchange, and Entra ID.
• Analyze ticket trends and recurring issues to find opportunities for process improvement, automation, and operational efficiency.
• Maintain and improve runbooks, knowledge articles, process documentation, and operational procedures.
• Support identity and access governance activities including RBAC, MFA, PIM, role assignments, and access reviews.
• Coordinate intake, tracking, and documentation of Microsoft 365 integration requests and operational workflows.
• Gather requirements and coordinate with engineering, security, governance, and support teams to move initiatives through review and implementation processes.
• Support high-priority incidents and blocking issues through coordination, communication, tracking, and follow-up activities.
• Facilitate meetings, stand-ups, and cross-functional discussions to help maintain alignment and execution across teams.
• Develop and sustain project tracking, status updates, reporting, dashboards, and operational communications.
• Support testing, rollout coordination, validation activities, and post-implementation follow-up for platform changes and enhancements.
• Work within enterprise ITSM processes and platforms such as ServiceNow or Jira Service Management.
• Partner with technical teams to support workflow automation and operational improvements using PowerShell, Microsoft Graph, Power Platform, or related technologies.
• Assist with adoption, communication, and change management initiatives associated with Microsoft 365 and collaboration technologies.
• Maintain strong communication and coordination across technical teams, leadership, vendors, and business collaborators.

Skills

Microsoft 365

Microsoft Teams

SharePoint Online

OneDrive

Exchange Online

Entra ID

Tools

ServiceNow

Jira Service Management

Job description

Sony Interactive Entertainment Ireland is seeking an IT Systems Analyst to maintain and advance Microsoft 365 and collaboration technologies across the organisation. This role suits someone who thrives in a dynamic, collaborative environment and enjoys managing operational support, governance tasks, and cross-department coordination.

You will work with engineering, operations, security, and business groups to promote scalable, secure, and effective collaboration services across Microsoft Teams,