Membership Consultant

MORROW HEALTH PTE. LTD.; Dublin; On-site; EUR 38,000 - 52,000; Full time

Job summary

MORROW HEALTH PTE. LTD. is seeking a Membership Consultant to engage prospective members, showcase our wellness offerings, and convert enquiries into active memberships. You will educate customers on our products and reflect the brand’s values of care, empowerment, and holistic wellbeing.

This role blends sales, product knowledge, and customer service excellence to drive growth for the business, with a focus on consultative selling and CRM-enabled engagement.

Qualifications

• Diploma or equivalent in Sales, Marketing, Business, Sports Science or related field.
• 1–3 years of consultative sales, membership sales, or customer-facing roles.
• Strong communication and interpersonal skills with a persuasive yet empathetic approach.
• Passion for health, wellness and lifestyle services; ability to translate enthusiasm into customer trust.
• Proactive, target-driven and resilient in achieving conversion goals.
• Tech-savvy with experience using CRM systems and online communication tools.

Responsibilities

• Respond to enquiries from online platforms, walk-ins, or referrals with professionalism and timeliness.
• Build strong rapport with prospective members by understanding needs and wellness goals.
• Learn and communicate in-depth product knowledge of services (medical, wellness, recovery, nutrition, fitness).
• Conduct consultations, tours and demonstrations to guide potential members through offerings.
• Convert leads into memberships by presenting packages, promotions and value propositions.
• Follow up with leads via calls, emails and digital channels to maximise conversion.
• Collaborate with MORROW Experience team for smooth onboarding and handover of new members.
• Track and report sales activities, conversion rates and member feedback for improvement.
• Maintain high standards of integrity, confidentiality and compliance in sales and service.
• Oversee membership lifecycle post sign-up to maximise renewals and retention.

Skills

Consultative sales

Sales experience

CRM

Communication skills

Customer-facing

Target-driven

Health & wellness

Education

Diploma in Sales

Marketing

Business

Sports Science

Related field

Tools

CRM software

Job description

As aMembership Consultant, you will be responsible for engaging prospective members, showcasing our unique wellness offerings, and converting enquiries into active memberships. You will act as a trusted advisor, educating customers on our products and services, and ensuring every interaction reflects our brand’s values of care, empowerment, and holistic wellbeing.

This role combinessales, product expertise, and customer service excellence, making it a vital front-line position in driving growth for the business.

Key Responsibilities

• Respond to enquiries from online platforms, walk-ins, or referrals with professionalism and timeliness.
• Build strong rapport with prospective members by understanding their needs, wellness goals, and lifestyle aspirations.
• Learn and maintain in-depth product knowledge of all services (medical, wellness, recovery, nutrition, fitness) and communicate benefits clearly.
• Conduct consultations, facility tours, and product demonstrations to guide potential members through our offerings.
• Convert leads into memberships by presenting appropriate packages, promotions, and value propositions.
• Follow up with leads through calls, emails, and digital channels to maximise conversion.
• Work closely with the MORROW Experience team to ensure smooth onboarding and handover of new members.
• Track and report sales activities, conversion rates, and member feedback for continuous improvement.
• Maintain high standards of integrity, confidentiality, and compliance in all sales and service activities.
• Ownership of membership lifecycle beyond sign-up: monitor member activity, nurture ongoing engagement, address concerns early, and collaborate across teams to maximise renewals and maintain best-in‑class retention rates.

Requirements

• Diploma or equivalent in Sales, Marketing, Business, Sports Science, or related field.
• 1–3 years of experience in consultative sales, membership sales, or customer-facing roles.
• Strong communication and interpersonal skills with a persuasive yet empathetic approach.
• Passion for health, wellness, and lifestyle services; ability to translate enthusiasm into customer trust.
• Proactive, target-driven, and resilient in achieving conversion goals.
• Tech-savvy with experience using CRM systems and online communication tools.
• Bonus: Prior experience in gyms, spas, recovery facilities, hospitality, or wellness clubs.